Job Description
Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 5,500 government organizations and connects more than 280 million people in the largest Citizen Subscriber Network of its kind.
What your impact will look like here
Granicus is seeking an experienced and highly skilled Senior Site Reliability Engineer (SRE) to join our SRE team. As a Senior SRE, you will play a pivotal role in ensuring the reliability, scalability, and performance of our services. You will lead efforts in building and maintaining a robust infrastructure, automating processes, and guiding the team to implement best practices in site reliability. Essential Function On-call Production Support: Provide production support on a shift according to the team on-call roster. Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support. For example, a client may request to correct some data on the database server which cannot be done through the web interface. Work on SREs backlog items. Monitor and Maintain Systems: Continuously monitor the health and performance of our services, systems, and infrastructure. Respond to alerts and incidents promptly to ensure high availability. Automate Processes: Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention. Incident Management: Assist in troubleshooting and resolving incidents, performing root cause analysis, and implementing long-term fixes to prevent recurrence. System Improvements: Participate in designing and implementing system improvements to enhance reliability, scalability, and performance. Collaboration: Work closely with software engineers to understand application requirements, provide feedback on design and architecture, and support deployment and release processes. Documentation: Create and maintain documentation for processes, procedures, and troubleshooting guides to ensure knowledge sharing within the team. Capacity Planning: Assist in capacity planning activities to anticipate future needs and ensure that our infrastructure can handle growth. Security: Implement and adhere to security best practices to protect our systems and data.Technical skills (you know…)
Technical Skills: Good understanding of Linux/Unix systems, networking, and cloud services (AWS, Azure, or Google Cloud). Experience with scripting languages such as Python, Bash, or Ruby. Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Experience: 5+ years of experience in site reliability engineering, system administration, or a similar role, with a proven track record of managing large-scale, high-availability systems Technical Skills: Expertise in Linux/Unix systems, networking, and cloud services (AWS, Azure, or Google Cloud). Proficiency in scripting languages (Python, Bash, Ruby) and programming languages (Go, Java, C++). Tools and Technologies: Advanced knowledge of monitoring and logging tools (Prometheus, Grafana, Splunk), configuration management (Ansible, Chef, Puppet), and CI/CD pipelines. Problem-Solving: Strong analytical and problem-solving skills with the ability to diagnose and resolve complex issues efficiently. Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Leadership: Demonstrated ability to lead and mentor a team, drive projects to completion, and manage cross-functional initiatives.You will love this job if you have
5+ years experience in a SRE, DevOps or Software Engineering role Certifications: Relevant certifications such as AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or similar. Knowledge: In-depth understanding of containerization (Docker, Kubernetes) and infrastructure as code (Terraform, CloudFormation). Experience: Experience with database management (SQL, NoSQL), load balancing, and distributed systems.
Interview Process
Assessment – Take a quick assessment.Phone screen – Speak to one of our talented recruiters to ensure this could be a fit.Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more.Reference checks – Provide 2 references so we can hear about your awesomeness.Verbal offer – Let’s talk numbers, benefits, culture and answer any questions.Written offer – Sign a formal letter and get excited because we sure are!Security and Privacy Requirements
Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Shift Time :
The position requires flexibility in working hours to cover for any overlap and attend team meetings as needed. Shift Time: 24/7 on-call, including weekends (typically one week every month)
