Customer Data Engineer II-IN

 

The MongoDB / Elasticsearch / Linux Sysadm / Ansible Engineer supports various database and automation in a 24/7 Linux environment.

 

A good candidate has knowledge that could be gained with one of the following:

 

·         2+ years of experience with either MongoDB or Elasticsearch application support, DBA or development

·         3+ years of experience with other database application support or DBA or development

·         2+ years of Linux system administration

·         2+ years of Linux system automation

 

We will train for required expertise in database application support, Linux system administration and other technologies as needed.

 

Responsibilities include issue resolution for database application alerts, upgrades, patching, security, data restorals and replication, backups and performance tuning. They also include operating system and network troubleshooting.

 

In addition to direct customer support, support engineers work with other teams such as DBAs, SREs, account managers and developers as needed.

 

Daily activities include responding to customer requests (tickets and chats) and monitoring alerts, monitoring the production environment, providing acceptable system performance, and assuring data are protected and recoverable as required.

Support Data Engineer IIs own moderate to complex customer issues which may take multiple days to resolve fully.

 

This position is for shift 2 and shift 3  in a support engineer team that provides 24/7 operations support for MongoDB, Elasticsearch and other database services in a Linux environment.

 

Due to the 24x7 operations of the business support engineers must be able to work a flexible work schedule, which will include weekends, holidays, occasional nights and emergency escalations.

 

Support engineers take part in on-call rotation during regular shift hours.