Customer Onboarding & Support Specialist

Job Description

Job Title: Customer Onboarding & Support Specialist
Location: Remote (LATAM)

Set Customers Up for Success at a Fast-Growing AI Leader

At BrandBastion, we help the world’s leading brands thrive on social media by combining cutting-edge AI with human expertise. Our platform has been refined over the past decade to deliver unmatched precision in engagement, moderation, and brand protection.

We’re looking for a Customer Onboarding & Support Specialist who’s passionate about helping customers succeed. This hybrid role sits at the intersection of onboarding, support, and operations — ideal for someone who’s tech-savvy, thrives in fast-paced environments, and loves simplifying complex tools for others.

What You’ll Be Doing

• Own onboarding for Essential customers: Audit accounts, set up workflows, record personalized Loom tutorials, lead onboarding calls, and ensure accounts are fully optimized
• Convert trial users into happy paying customers by showcasing value early and often
• Provide pre- and post-launch support, troubleshooting issues and ensuring long-term satisfaction
• Act as the go-to implementation expert: Customize platform experiences to meet each customer’s unique needs
• Improve our operations: Create and maintain help center articles, suggest process improvements, and streamline onboarding flows
• Collaborate cross-functionally with Customer Success, Product, and Ops teams to bring new features to life and improve customer outcomes
• Jump in where needed: Assist Customer Success Managers with technical onboarding tasks and serve as an extension of the team
  
  

Requirements

What We’re Looking For

• Excellent English communication skills — both written and verbal
• Strong understanding of social media platforms and digital marketing
• Experience in a customer-facing role (onboarding, implementation, CX, tech support, or operations)
• A natural problem-solver who takes ownership, learns quickly, and loves helping customers
• Comfortable with shifting priorities and wearing many hats in a fast-moving, agile environment
• Tech-savvy — quick to pick up new tools and platforms
  

Benefits

Why Join BrandBastion?

• Shape your path: We’re a performance-driven team where high performers get real ownership and opportunities to lead
• Remote-first: Work from anywhere in LATAM while collaborating with global teammates
• Work with iconic brands: Support household names and digital disruptors across industries
• Help lead the AI future: Be part of a company shaping the next generation of brand protection and engagement
• Competitive compensation + 4+ weeks paid time off
• Global team meetups: Connect in person with your colleagues around the world