Danish Speaking Customer Support for Home Appliances Department

Job Description

Join our team at Mercier Consultancy Bulgaria as a Danish Speaking Customer Support Agent in the Home Appliances Department! In this vital role, you will assist customers by providing detailed product information, solving issues, and ensuring a satisfying service experience. Your proficiency in Danish will allow you to communicate effectively with clients, guiding them through queries related to our home appliance offerings. This is an excellent opportunity to leverage your language skills and customer service experience in a dynamic environment. We are looking for motivated individuals who are passionate about helping others to enhance our customer service team.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Danish regarding home appliances.
• Provide accurate information about products, services, and warranty details.
• Identify customer issues and provide effective solutions in a timely manner.
• Document interactions and maintain customer records for quality assurance.
• Collaborate with technical support and logistics teams to resolve customer needs.
• Stay updated with product knowledge, features, and promotions.
• Gather customer feedback to support service improvements and product enhancements.

Requirements

• Fluency in Danish and English, both spoken and written, is essential.
• Prior experience in customer support, particularly in a technical or home appliance environment, is preferred.
• Excellent communication and interpersonal skills focused on customer satisfaction.
• Ability to troubleshoot and solve issues effectively.
• Familiarity with customer relationship management (CRM) tools.
• Team player with a positive attitude and strong work ethic.
• Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...