German Speaking Customer Service for Online Retail Department

Job Description

Mercier Consultancy Bulgaria is looking for a German Speaking Customer Service Agent to join our Online Retail Department. In this crucial role, you will assist our German-speaking customers with inquiries related to their online shopping experiences. Your responsibilities will include handling product-related questions, addressing order statuses, managing returns, and providing personalized service to enhance customer satisfaction. If you are enthusiastic about e-commerce and possess a strong commitment to customer support, we invite you to be a part of our dynamic team.

Responsibilities

• Provide exceptional customer service in German for inquiries related to online retail.
• Assist customers with product selection, order processing, and tracking deliveries.
• Handle returns, exchanges, and customer complaints with professionalism.
• Document customer interactions and feedback to identify areas for improvement.
• Stay knowledgeable about current products, promotions, and policies.
• Work collaboratively with other departments to ensure a seamless shopping experience.
• Participate in training initiatives to enhance product knowledge and customer service skills.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, especially in the online retail sector, is preferred.
• Strong communication skills with a focus on customer satisfaction.
• Ability to navigate customer service tools and e-commerce platforms.
• Detail-oriented with strong problem-solving abilities.
• Capable of managing multiple inquiries effectively in a fast-paced environment.
• Willingness to work flexible hours, including weekends, as needed.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...