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Danish Speaking Customer Support for Ride-Sharing App Department
- Mercier Consultancy Bulgaria
Job Description
Mercier Consultancy Bulgaria is excited to invite applications for the position of Danish Speaking Customer Support Agent in our Ride-Sharing App Department. In this dynamic role, you will be the first point of contact for users requiring assistance with our ride-sharing services. Your fluency in Danish will empower you to deliver tailored support, resolving inquiries and enhancing the overall user experience. If you have a passion for technology and customer service, and want to play a key role in the evolving transportation landscape, we encourage you to apply.
Responsibilities
- Handle customer inquiries via phone, email, and chat in Danish regarding ride-sharing services.
- Provide assistance with app functionalities, account issues, and payment inquiries.
- Resolve customer complaints and relay feedback to improve the service.
- Document and track customer interactions to ensure a high standard of service.
- Collaborate with various teams to address technical issues and operational challenges.
- Stay informed about new features, promotions, and transportation regulations.
- Foster a positive community among users through effective communication.
Requirements
- Fluency in Danish and English, both written and spoken, is required.
- Experience in customer support, particularly in apps or transportation services, is a plus.
- Strong communication skills alongside a customer-centric approach.
- Ability to troubleshoot problems and offer practical solutions swiftly.
- Familiarity with customer service software and mobile applications.
- Team-oriented with a proactive, positive attitude.
- Willingness to work flexible hours, including evenings and weekends, as necessary.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
