Senior Business Development Manager

Job Description

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role overview

We are looking for experienced Business Development Managers to drive sales for our diverse service lines in 2025. This role focuses on our Player Engagement services, including Player Support, Player Safety, our Helpshift ticketing platform, and Community Management. As a fully remote position based in Europe, the Business Development Manager you will play a crucial role in our player engagement solutions team—leading strategic sales initiatives, building lasting client relationships, and expanding our service offerings. Your expertise will be instrumental in driving growth and shaping the future of our business.

Take the next step in your sales career and lead the way in gaming innovation with Keywords Studios’ team! 🚀🔥

Requirements

What are we looking for? Our Business Development Manager has a knack for the following skills:

• Collaborate with our operations experts, our solutions experts and marketing team to strategically identify and target high-potential clients for Keywords' player engagement service offering 

• Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion. 

• Partner closely with the player engagement solutions architects and marketing team to qualify leads, ensuring alignment with business goals, and expertly manage opportunities throughout the sales lifecycle. 

• Delivering exceptional client support by proactively managing expectations in partnership with the player engagement solutions team and portfolio directors, ensuring seamless service delivery. 

• Represent Keywords at key industry trade conferences, providing strategic support and expertise at exhibition stands to drive business visibility and engagement. 

• Adhere to the company's advanced sales methodology, producing insightful reports and tracking key metrics to inform decision-making. 

• Support portfolio directors and delivery teams in high-level account management, cultivating strong client relationships and contributing to strategic customer review meetings to drive long-term success. 

Leadership

• Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion by identifying key industry trends and opportunities.
• Support portfolio directors and delivery teams in high-level account management, ensuring long-term client success through strategic oversight and engagement.
• Deliver exceptional client support by proactively managing expectations alongside the player engagement solutions team and portfolio directors, ensuring seamless service delivery.
  
  

Communication

• Represent Keywords at key industry trade conferences, providing strategic insights and expert support at exhibition stands to drive business visibility and engagement.
• Collaborate with operations experts, solutions experts, and the marketing team to strategically identify and target high-potential clients for Keywords' player engagement services, fostering strong internal and external relationships.

Business

• Expertly manage opportunities throughout the sales lifecycle, from lead qualification to deal closure, ensuring smooth transitions and long-term client satisfaction.
• Contribute to strategic customer review meetings, working closely with portfolio directors to strengthen partnerships, identify upselling opportunities, and ensure continued business growth.

Analytics

• Adhere to the company's advanced sales methodology, producing insightful reports and tracking key performance metrics to refine sales strategies and improve decision-making.
• Partner with player engagement solutions architects and marketing teams to qualify leads, ensuring data-driven alignment with business goals and maximizing conversion rates.

You'd be a great fit for this role if you have:

• Proven experience in selling player (customer) support services, community management, player (customer) safety, and the underlying technology platforms that support these services—preferably within the gaming industry or closely related sectors. While experience in any of these areas is valuable, priority will be given to candidates with industry expertise and a track record of selling the full suite of services.
• Demonstrated success in managing commercial client relationships, fostering long-term partnerships, and driving revenue growth.
• Strong expertise in ticketing CRM systems, player (customer) support technologies, and automation solutions—with a deep understanding of how they enhance operational efficiency and player experience.
• Collaborative mindset with the ability to work cross-functionally with central teams, contributing to divisional growth and strategic alignment.
• Experience working alongside solutions architecture teams and effectively representing a comprehensive suite of services to clients.

Benefits

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• We propose an employment contract. 
• We want you to work comfortably - so we offer remote work (with the exception of the 3 weeks of the onsite training) with necessary equipment and the possibility of visiting our brand-new office at the Global Office Park in Katowice! (PS. Did we mention we even have a slide…?)
• We want you to stay healthy and happy - so we offer the attractive benefits package including: private medical care option, MyBenefit system, Multisport card, a subsidy for glasses and the Employee Assistance Program with personal, legal and financial counselling services.
• We want you to grow with us - so we offer professional development opportunities e.g. online learning platform, training sessions and open vacancies exclusively for internal candidates.
• We want you to make an impact - so we have the Employee referral program - you can invite your friend to become a fellow Keywordian and get the prize!
• We want you to have fun - so we organize company parties with delicious food and lots of attractions at Global Office Park - last year we organized i.a. KeywordsCon - our very first video game convention and 6th Anniversary Party! We also prepare plenty of activities, competitions and even gaming tournaments for employees with awards + occasional company gifts!
• We want you to be a part of our community - so we offer the unique chance to take a look behind the scenes of the gaming industry and the opportunity to gain valuable experience by collaborating with people from all over the world!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

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Role Information: EN

Studio: Keywords Studios

Location: Europe, Poland

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote