Remote Mitel System Engineer / VoIP Engineer | (EST/CST) (Full-Time or Contract)

Job Description

Exciting Remote Mitel System Engineer / VoIP Engineer | (EST/CST) (Full-Time or Contract) opening.

Requirements

We are seeking a skilled and detail-oriented System Engineer to maintain, manage, and support telecom client infrastructure. The ideal candidate will be responsible for ensuring the smooth operation of our phone systems, troubleshooting technical issues, and implementing upgrades and configurations as needed.

Location: Remote - work in EST or CST Time Zone

Duration: Full-Time OR Contract 

Key Responsibilities:

• Maintain, manage, and support Mitel phone systems, including MiVoice Business, MiCollab, and MiContact Center.
• Monitor system performance, ensuring high availability and reliability.
• Perform regular system upgrades, patches, and configuration changes.
• Troubleshoot and resolve telephony issues, including hardware, software, and network-related problems.
• Manage user accounts, extensions, call routing, and voicemail configurations.
• Document system configurations, changes, and procedures.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Proven experience managing Mitel phone systems.
• Strong understanding of VoIP technologies and telephony protocols (SIP, H.323, etc.).
• Familiarity with networking concepts, including LAN/WAN, QoS, and firewall configurations.
• Excellent troubleshooting and problem-solving skills.