Principal Product Manager (AI team)

Job Description

The world is changing fast, and we want to help our customers—small and medium-sized businesses—keep up. SMBs don’t have the massive resources of big corporations, but they deserve access to cutting-edge AI technology that helps them save time, grow their business, and stay competitive. That’s where you come in.

We’re building a brand-new AI and Gen-AI layer across PandaDoc, and we need a Principal Product Manager who’s ready to lead the charge. This isn’t just a job—it’s a chance to create something meaningful from the ground up.

What makes this role special?

• Freedom to innovate: You’ll be part of an independent, fast-moving team with full autonomy to experiment and build. We’re in “startup mode,” so you’ll work iteratively and hands-on, taking big ideas and turning them into real products that deliver value to our customers.
• Customer-focused impact: You’ll dive deep into our customers’ needs, understanding their challenges and finding creative ways to solve them with AI. From applying AI within our existing product to dreaming up entirely new AI-first tools, your work will directly shape how SMBs use technology to succeed.
• A chance to shape the future: You’ll be at the forefront of AI innovation, staying on top of new trends, technologies, and possibilities. Your expertise will help us move fast, avoid reinventing the wheel, and deliver impactful products quickly.

What will you do?

• Own the customer-facing AI product: Decide where AI fits best in our current product, brainstorm new AI-first features, and work closely with engineers and designers to bring them to life.
• Work iteratively: Launch small, impactful iterations that deliver value quickly, learning and improving with every release.
• Understand our customers deeply: Talk to them, observe their challenges, and figure out how AI can make their lives easier.
• Bring design and UX to life: Work closely with designers to make sure our products don’t just work—they feel intuitive, elegant, and built for real people.
• Spread the vision: Collaborate with marketing, product marketing, and sales to craft a compelling story around what we’re building, making sure our customers and the market understand the value we’re delivering.

What are we looking for?

• You’ve done this before. Ideally, you’ve built and launched AI/Gen-AI products at a B2B SaaS company, especially one serving SMBs.
• You’re an expert in AI. You understand the challenges, limitations, and nuances of AI and Gen-AI technologies, and you know how to apply them effectively to solve real-world problems.
• You thrive in uncertainty. You’re comfortable navigating a high level of ambiguity, turning big questions into actionable strategies and plans.
• You’re a great communicator. You can translate complexity into clarity, whether you’re talking to customers, engineers, or designers.
• You love working with customers. You know how to connect with users, understand their needs, and turn insights into impactful solutions.
• You care about design. You have a strong sense of user experience and know how to deliver products that not only solve problems but delight users.
• You’re ready to build something big. This is not a small project—you’ll play a key role in defining how AI shapes the future of PandaDoc and the success of our customers.

If you’re excited to work at the forefront of AI innovation and make a tangible impact on the lives of SMBs, we want to hear from you.
If this sounds like your kind of challenge, let’s talk.

Company Overview:

PandaDoc empowers more than 60,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents, including proposals, quotes, contracts, and more. For more information, please visit https://www.pandadoc.com.

Company Culture:

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.
Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency and selling a product that changes the lives of our customers.

Check out our LinkedIn to learn more.

Benefits:

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• 6 self-care days
• A competitive salary
• And much more!

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.