Solutions Architect

Job Description

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

Overview

As a Solutions Architect for Client Success Engineering, you play a critical role in designing, developing, and implementing complex technical solutions that meet the needs of clients while aligning with the company’s strategic objectives. As a technical expert and strategic partner, you work closely with cross-functional teams, including Client Success, Product Management, and Engineering, to create scalable and innovative solutions that drive client satisfaction and long-term success. You are responsible for providing thought leadership and technical guidance to both internal teams and clients, ensuring the highest level of technical excellence and business alignment.

Responsibilities

• Lead the design and architecture of complex, scalable technical solutions that align with client needs and company objectives, collaborating with Client Success Engineers to assess requirements and guide the solution architecture lifecycle from planning through implementation.
• Act as the technical lead on cross-functional initiatives, guiding internal teams and clients through technical challenges, mentoring CSEs and Sr. CSEs, and leading client-facing technical discussions, while ensuring adherence to industry standards and company guidelines.
• Build trusted relationships with key client stakeholders as a strategic technical advisor, leading discovery sessions, defining technical strategies, and providing oversight throughout the engagement lifecycle to support client goals and long-term success.
• Work with Product Management, Engineering, and Client Support to ensure client feedback is incorporated into the product roadmap, provide technical input during sales, and facilitate alignment between client needs and internal development capabilities.
• Continuously improve solution design processes, advocate for automation and optimization, stay current with industry trends, and document technical solutions to support efficient client outcomes and scalability.
• Identify and mitigate risks early, ensure rigorous testing of solutions for functionality and security, and proactively resolve post-launch issues in collaboration with engineering and client success teams.

Qualifications

Minimum Qualifications

• 5+ years of experience in a client-facing technical role, with a strong background in solution design, systems architecture, and technical consulting in SaaS environments.
• Proven experience in API integration, data management, and technical architecture design, with deep knowledge of relevant protocols (e.g., REST, SOAP, FTP, XML, JSON).
• Experience working with enterprise-level clients on complex technical projects, particularly in e-commerce, supply chain, or SaaS industries.
• Demonstrated success in leading cross-functional technical initiatives and providing strategic technical guidance to internal and external stakeholders.
• Exceptional problem-solving skills, with the ability to diagnose complex technical issues and deliver robust, scalable solutions.
• Advanced understanding of data integration, system architecture, and cloud-based solutions.
• Strong leadership and communication skills, with the ability to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders.
• Solid project management skills, with the ability to balance multiple high-priority projects and ensure on-time delivery.

Preferred Qualifications

• Bachelor's or master's degree in computer science, Information Technology, or a related field.
• Experience in project management or possessing certifications such as PMP or Agile is a plus.
• Familiarity with e-commerce platforms and supply chain systems is highly desirable.
• Experience in Designing and documenting complex systems and planning implementation improvements.
• Strong business acumen with the ability to align technical solutions with client business goals and company strategy.
• A proactive, problem-solving mindset with a passion for innovation and continuous improvement.
• The ability to lead and influence without direct management responsibility, fostering collaboration across teams.
• Strong documentation skills, with the ability to create clear, comprehensive technical documentation for both internal and external use.

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits

• Medical, Dental and Psychology benefits
• Life insurance and disability benefits
• Competitive time off package with 25 Days of PTO, 13 Company-Paid Holidays, 2 Wellness days and 1 Paid Volunteer Day
• Voucher program for Transportation, Meals & Childcare
• Flexibility to choose where you work - at home with a remote stipend, in the office, or both!
• €40 Monthly remote work stipend
• Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
• Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career.
• Charitable contribution match per team member

Rithum is an equal opportunity employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.