Business Operations Manager

Job Description

As the Business Operations Manager at ImPACT Applications, you will play a critical role in driving efficiency, scalability, and growth across the business. Your primary responsibility will be to lead strategic initiatives that enhance customer retention, optimize product adoption, and implement automation to improve business processes. In the first year, your focus will be on developing and executing a scalable digital engagement strategy for existing customers, ensuring increased retention and product adoption. Beyond year one, you will continue to drive high-impact operational priorities, leveraging data, process improvements, and automation to support Sales, Customer Success, Support, and Operations in achieving long-term business objectives.

Requirements

In this role, you will get to: 

• Lead process improvements by streamlining operations, implementing automation, and ensuring alignment across departments. 

• Drive the use of analytics to inform strategic decision-making and report on retention, usage, and adoption trends. 

• Develop and implement a scalable renewal process to enhance customer retention and reduce churn. 

• Utilize data-driven insights to build predictive models for customer engagement and proactive intervention strategies. 

• Collaborate cross-functionally with Customer Success, Product, and Marketing teams to optimize user experience and ensure seamless onboarding. 

• Establish and refine automated workflows for digital engagement, including customer education, feature adoption, and re-engagement campaigns. 

• Create and maintain self-service resources, including educational content, tutorials, and interactive customer support tools. 

Disclaimer: The above statements describe the general nature and level of the work performed by people assigned to this work. This list does not cover all possible duties, tasks, or responsibilities. ImPACT Applications may amend or change responsibilities to meet the needs of the business and organization as necessary. 

Benefits

• Medical, Dental, and Vision plans  
• Company paid basic life and AD&D insurance  
• Company paid short-term and long-term disability  
• Supplemental life insurance options  
• Company paid Employee Assistance Program (EAP)  
• Retirement plan with discretionary company matching  
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options  
• Premium subscription to Calm for employee and dependents 
• Company paid time off (PTO)  
• 13 named holidays, 2 floating holidays, and 4 early-release half days 
• Quarterly Focus Days
• Flexible work arrangements
• Work-from-home expense reimbursement  
• Tuition Reimbursement Program  
• Company orientation and 30/60/90 Day Onboarding 

Who is Riverside Insights? Riverside Insights is a growth-focused business on a mission to elevate one billion lives globally by 2030 through research-based assessments and technology for educational professionals, students, clinical and behavioral health clients, and workforce talent.  

Why Join Our Team?  
At Riverside Insights, achieving real results for students and educators is more than talk – it's what we do. As we grow, so will you, offering the chance to expand your skills on an ambitious, solution-focused team. Join us in making great work possible, where your well-being and dedication to making an impact go hand in hand. If you're ready for an ambitious, collaborative environment, Riverside is the place for you. 

Riverside Insights is an Equal-opportunity Employer: 
Riverside Insights provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Our Commitment to Diversity & Inclusion: 
At Riverside Insights, every employee has the right to a welcoming and inclusive workplace where their diverse backgrounds, experiences, and perspectives are valued and celebrated. 

Thank you for considering joining our growing team and our mission to help elevate potential globally! Please check out www.riversideinsights.com to learn more about our work.