Account Manager, SMB Sales

Job Description

About the Attentive Team

Have you ever received a text message from your favorite brand with an incredible offer?  Did you know that text message marketing delivers the highest ROI of any marketing channel?  And that more customers than ever prefer to connect with brands via text?  That is what we do at Attentive.  We empower the world’s leading brands to engage with their customers at the right moment, with the right message. Our platform powers more than 400 million messages every day, approaching 100 billion annually.

About the Role
As an Account Manager, SMB Sales at Attentive, you will be instrumental in driving customer retention by managing expansion sales opportunities of Attentive’s small-business customer base. 

You are the point person for partnering with our Relationship Management Customer Success team to uncover expansion and upsell opportunities. You have the ability to prospect a large book of business, prioritizing cold call and email outreach. You excel at researching leads, starting new relationships, and driving customers to sign contracts quickly. You will conduct the prospecting, pitching, demo, pricing, platform walkthrough, and launch calls independently.

This is a remote-friendly role with offices in New York and San Francisco. Candidates who live outside of the SF or NY areas can have the option to work out of any coworking space of their choice.


What You’ll Accomplish
  • Provide timely and accurate weekly forecasts 
  • Send outbound emails and conduct cold calls to customers to drive meetings that you lead
  • Steer pricing negotiations with stakeholders to uncover procurement timelines, budgets and signatory process for contracts
  • Identify and pursue strategic opportunities for growth within the accounts
  • Prepare and present data and trends to customers on usage and engagement of Attentive platform 
  • Manage customer inquiries related to commercial aspects of their Attentive agreement
  • Partnering cross-functionally with Customer Success, Deal Enablement, Legal, Finance and other internal teams


  • Your Expertise
  • 1-2 years of experience in a prospecting sales role; Sales Development, Renewals Management, Account Management, Account Executive or as an outside sales person
  • Experience working in a SaaS, MarTech, AdTech or startup preferred
  • Demonstrated strong competency around objection handling and creating alignment around product price/value
  • Analytical account development strategy, using data to find opportunities and prove value
  • Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities through to close independently 
  • Experience managing the sales cycle across Salesforce.com or other CRM
  • Entrepreneurial mindset and desire to define processes and build strategy
  • Demonstrated experience consistently meeting and exceeding quota, with references
  • Email sales experience is a nice to have