Teamsnap

Customer Support Representative

Job Description

At TeamSnap, we believe in doing right by the customer at every interaction. As a Customer Support Representative, you’ll be the trusted guide for our B2B customers, ensuring they feel supported and empowered. Whether it’s helping admins manage scheduling, communications, registration, or reporting, you’ll be their advocate, problem solver, and relationship builder.



What You'll Do:
  • Providing an exceptional customer experience through email, chat, and occasional outbound calls, making every interaction a “WOW” moment.
  • Owning customer issues from start to finish, identifying root causes, resolving challenges effectively, and determining the most effective touchpoint for each situation. You’ll detect urgency based on critical functions the customer is trying to complete and decide if chat should escalate to a call or Zoom session.
  • Understanding and anticipating customer needs to deliver tailored resolutions that help them get back to the field seamlessly.
  • Consistently meeting performance goals, including productivity, customer satisfaction, and reliability metrics.


    • What Will Set You Up for Success:
  • A commitment to doing what’s right for the customer, with a friendly, professional, and solutions-focused attitude.
  • Strong technical skills and the ability to guide users of all technical abilities through our platform.
  • A genuine excitement for solving problems, uncovering solutions, and enhancing the customer experience through deep product knowledge.
  • Exceptional written and verbal communication skills.
  • A history of high performance in customer support or technical support roles.


    • Bonus Points For:
  • Experience in SaaS or tech start-up environments.
  • A background as an admin, parent, coach, or participant in recreational sports.


    • Apply Now
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