Customer Success Manager (Mexico-Based, Remote)

Job Description

Who We Are:

Curenta is leading the transformation of Senior Living and Long-Term Healthcare with innovation and compassion. Our mission is to build a connected, technology-driven ecosystem that prioritizes residents’ well-being and empowers caregivers with user-friendly, AI-powered tools.

From simplifying admissions to managing medications and ensuring compliance, we turn administrative challenges into meaningful, resident-focused care—and, most importantly, bring the joy and fun back to caregiving.

We are a fast-growing company, headquartered in California, with a diverse team of healthcare and technology experts. We serve a rapidly expanding base of clients across the nation, empowering hundreds of senior living facilities with our cutting-edge EMR solutions, driven by AI nurses.

At Curenta, we value collaboration, integrity, efficiency, and the relentless pursuit of quality care for residents and their caregivers.

Job Overview:

Curenta is seeking a Customer Success Manager to join our team. In this role, you will be responsible for driving client adoption, managing business processes, and fostering long-term relationships to ensure customer success.

As a key partner to our clients, you will work directly with them to maintain and grow existing relationships, while identifying expansion opportunities with the goal of achieving negative net churn. This role requires a highly collaborative mindset while allowing for individual ownership of client success strategies.

This is an exceptional opportunity to grow your career in AI-powered healthcare solutions while working with top industry professionals in a fast-paced, innovative environment.

Working Hours: Monday to Friday, Pacific Time Zone.

Requirements

Key Responsibilities

As a Customer Success Manager, you will:

• Onboard new customers and train their staff on effectively using Curenta’s system.
• Identify opportunities to improve onboarding efficiency, account expansion, and revenue growth.
• Advise customers on how to enhance their performance and ROI using Curenta’s solutions.
• Clearly communicate product benefits and ensure clients quickly adopt new features.
• Identify product gaps that impact customer success and relay them to internal teams.
• Collaborate closely with the product and engineering teams to ensure customer issues are resolved efficiently.
• Proactively engage with customers to maximize value and usage of Curenta’s platform.
• Develop and nurture customer relationships, transforming them into brand advocates to increase customer retention.
• Analyze customer data and success metrics to drive product improvements and customer satisfaction.
• Conduct webinars and training sessions to assist customers with onboarding and product adoption.
• Implement customer training strategies that proactively address potential challenges.

Minimum Qualifications

The ideal candidate will have:

• At least five years of experience in Customer Success or Account Management.
• At least three years of experience in healthcare, preferably within senior living settings.
• Proven track record in building and maintaining strong customer relationships.
• Experience in driving revenue growth and reducing customer churn.
• Strong collaboration skills with functions like Product, Marketing, and Sales.
• Excellent communication skills—able to listen, strategize, and resolve customer concerns effectively.
• Tech-savvy with experience implementing software on a customer-by-customer basis.
• Familiarity with customer communication tools such as Intercom or HubSpot.

Preferred Qualifications

• Experience in SaaS or AI-driven platforms
• Understanding of compliance requirements in senior living healthcare settings
• Ability to analyze data and present actionable insights to internal stakeholders

Benefits

Why join us

At Curenta, we believe in empowering our employees to thrive, innovate, and grow. Our team is highly collaborative, driven, and passionate about making a meaningful impact in healthcare technology.

What We Offer:

• Work on cutting-edge AI and B2B technologies: Be part of an industry-leading company at the forefront of AI-driven healthcare innovation.
• Work with some of the best minds in the industry: You will be part of a team of highly motivated and talented people who are passionate about making a difference. You will have the chance to learn from some of the best minds in the industry.
• Supportive and collaborative work environment: We believe in creating a supportive and collaborative work environment where our employees can thrive.
• Competitive compensation: We offer a competitive salary ranging from $40,000 to $60,000 annual gross salary and benefits package to our employees including Health Insurance, Dental, Vision, and 401(k).