Associate Customer Success Manager - (Remote - Colombia/Mexico)

Job Description

Jobgether has ALL remote jobs globally. We match you to roles where you're most likely to succeed, and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.

For one of our clients, we are looking for an Associate Customer Success Manager, remotely from Colombia/Mexico.

As an Associate Customer Success Manager, you will manage a dynamic portfolio of over 120 customers, ensuring a top-tier customer experience. You will focus on engaging with at-risk customers to drive product adoption, reduce churn, and uncover new opportunities for growth. Your role is vital to delivering personalized solutions, maximizing ROI, and playing a key role in customer retention. By collaborating with cross-functional teams, you'll provide valuable feedback to influence product improvements and customer strategies, all while working in a remote-first environment.

Accountabilities:

• Manage a portfolio of 120+ customers across various stages of their lifecycle, ensuring high customer satisfaction and retention.
• Engage proactively with at-risk customers to drive product adoption and minimize churn.
• Identify opportunities for customer growth, uncovering new expansion avenues.
• Collaborate closely with the Launch and Support teams to deliver a seamless customer experience.
• Analyze customer data to inform strategic decisions and offer personalized advice to improve customer ROI.
• Drive feedback loops with internal teams to refine customer health metrics and product offerings.

Requirements

• 2+ years of experience in Customer Success or Account Management roles, with a proven track record of delivering results.
• Proficient with Customer Success tools such as Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase.
• Background in B2B2C, ideally within the food, hospitality, or technology sectors.
• Strong interpersonal skills with the ability to handle objections, de-escalate situations, and have impactful, solution-driven conversations.
• Ability to prioritize effectively and manage a pipeline, with a focus on at-risk accounts.
• Full fluency in English, both written and spoken.
• Bonus: Experience working in a restaurant environment.

Benefits

• Competitive salary in the range of $30,000 to $35,000 USD annually.
• Comprehensive health coverage and a remote-first work environment.
• Unlimited Paid Time Off (PTO) with additional fun perks.
• Opportunity for professional development and continuous personal growth.
• A collaborative and dynamic team culture with strong support for career progression.

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