Plaid

Sales Engineer

Job Description

Sales Engineering unlocks and empowers prospects’ full potential on the Plaid Network. We bring product expertise and drive Revenue outcomes by being customer-obsessed technical advisors in the pre-sales process.

You’ll work closely with our Fintech Sales team as the technical lead during the pre-sales process. You will be responsible for partnering with Account Executives, proactively pushing deals forward by overcoming technical objections and building solutions around Plaid products. You will ensure a successful transition to the post-sale stage of the customer lifecycle and partner with account teams to drive adoption of new products by existing customers. You will be expected to have significant knowledge of the Fintech ecosystem and a deep understanding of how customers can best utilize Plaid.


Responsibilities
  • Partner with Account Executives as the technical lead for large Fintech accounts to to design solutions and share best practices throughout the sales process
  • Demonstrate to prospects how Plaid can best address their use cases and technical requirements
  • Engage deeply with technical stakeholders in the pre-sales process to drive alignment and buy-in
  • Provide demonstrations, address technical questions, architect implementation solution(s) and handle RFP responses in a thorough and expedient manner
  • Take a hands-on role in POCs, where inquisitive and critical thinking is needed to identify, diagnose, and rectify any performance shortfalls
  • Constantly re-evaluate selling assets and process to enable more efficient/effective messaging to customers
  • Work with our engineering and product teams to translate prospect feedback into meaningful product insights
  • Collaborate with current SE team to up-level team knowledge and capabilities

    • Requirements
  • 7+ years of customer facing experience selling to large enterprises
  • A strong sense of customer empathy and experience that combines business experience, sales skills and technical acumen
  • Strong communications skills with a confident and proactive approach to customer communication
  • Ability to quickly understand new technologies and complex concepts
  • Knowledge of web services, APIs, and related standards such as HTTP and REST.
  • Knowledge of mobile and web application architecture specific to interfacing with API platforms
  • Willing and able to travel up to 25% of the time 
  • Nice to have: Payments, Fraud and/or Credit experience

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