Customer Support Representative - (Remote - Philippines)

Job Description

Jobgether has ALL remote jobs globally. We match you to roles where you're most likely to succeed, and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.

For one of our clients, we are looking for a Customer Support Representative, remotely from the Philippines.

In this role, you will be the primary point of contact for customers, providing support through video and technical chat. Your main focus will be helping customers realize the full value of the platform, driving adoption and satisfaction, and ensuring they are equipped with the tools and knowledge they need to succeed. You will also assist in driving growth, providing valuable insights to both internal teams and customers, and contributing to the development of the global support function.

Accountabilities:

• Provide timely and accurate customer support via video and technical chat, ensuring a high level of customer satisfaction.
• Support customer onboarding and adoption, ensuring customers are equipped to fully utilize the platform within the first 90 days.
• Drive customer growth by identifying opportunities for product adoption and expansion.
• Develop and maintain knowledge of customer needs and value proposition, actively assisting in customer-facing activities.
• Address potential customer churn by implementing value-driven actions and building repeatable processes.
• Serve as the voice of the customer, delivering feedback to internal teams for product improvements and road mapping.
• Collaborate with cross-functional teams to ensure operational excellence and customer success.

Requirements:

• 1-2 years of customer service experience, ideally in a B2B SaaS environment.
• Experience with chat/support software like Intercom, Zendesk, or Salesforce.
• Strong problem-solving skills and the ability to handle challenging customer interactions.
• Excellent communication skills, both written and verbal, with the ability to explain complex concepts simply.
• A BA/BS degree is preferred, with a minimum of 1-3 years of relevant experience.
• Fluency in spoken and written English; additional language skills are a plus.
• Familiarity with SaaS tools and customer enablement strategies.
• Availability for training during 10pm - 7am (Monday-Saturday) and regular hours of 12am - 9am (Tuesday-Saturday).

Benefits:

• Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents.
• 15 paid time off days per year (including 5 Karbon Days).
• 7 Sick leave days per year.
• Internet and work-from-home subsidy.
• Discretionary bonus program.
• Flexible work environment with trust and autonomy.
• Open communication and transparency into company results.
• A culture of continuous feedback and professional development.
• Emphasis on diversity, inclusion, and personal growth opportunities.

Requirements

Jobgether has ALL remote jobs globally. We match you to roles where you're most likely to succeed, and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.

For one of our clients, we are looking for a Customer Support Representative, remotely from the Philippines.

In this role, you will be the primary point of contact for customers, providing support through video and technical chat. Your main focus will be helping customers realize the full value of the platform, driving adoption and satisfaction, and ensuring they are equipped with the tools and knowledge they need to succeed. You will also assist in driving growth, providing valuable insights to both internal teams and customers, and contributing to the development of the global support function.

Accountabilities:

• Provide timely and accurate customer support via video and technical chat, ensuring a high level of customer satisfaction.
• Support customer onboarding and adoption, ensuring customers are equipped to fully utilize the platform within the first 90 days.
• Drive customer growth by identifying opportunities for product adoption and expansion.
• Develop and maintain knowledge of customer needs and value proposition, actively assisting in customer-facing activities.
• Address potential customer churn by implementing value-driven actions and building repeatable processes.
• Serve as the voice of the customer, delivering feedback to internal teams for product improvements and road mapping.
• Collaborate with cross-functional teams to ensure operational excellence and customer success.

Requirements:

• 1-2 years of customer service experience, ideally in a B2B SaaS environment.
• Experience with chat/support software like Intercom, Zendesk, or Salesforce.
• Strong problem-solving skills and the ability to handle challenging customer interactions.
• Excellent communication skills, both written and verbal, with the ability to explain complex concepts simply.
• A BA/BS degree is preferred, with a minimum of 1-3 years of relevant experience.
• Fluency in spoken and written English; additional language skills are a plus.
• Familiarity with SaaS tools and customer enablement strategies.
• Availability for training during 10pm - 7am (Monday-Saturday) and regular hours of 12am - 9am (Tuesday-Saturday).

Benefits

• Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents.
• 15 paid time off days per year (including 5 Karbon Days).
• 7 Sick leave days per year.
• Internet and work-from-home subsidy.
• Discretionary bonus program.
• Flexible work environment with trust and autonomy.
• Open communication and transparency into company results.
• A culture of continuous feedback and professional development.
• Emphasis on diversity, inclusion, and personal growth opportunities.

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