Nordic Speaking Customer Service for Telecommunications Department

Job Description

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Nordic Speaking Customer Service Representative for the Telecommunications Department. This role is perfect for individuals who have a passion for technology and communication, and are eager to provide excellent customer support to clients from Nordic countries.

Responsibilities

• Deliver exceptional customer service to Nordic-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to telecommunications products, services, and troubleshooting.
• Provide support for billing inquiries, service modifications, and account management.
• Handle customer complaints and feedback professionally, ensuring timely resolutions to enhance customer satisfaction.
• Maintain up-to-date knowledge of services, promotions, and policies within the telecommunications sector.
• Document all customer interactions accurately and contribute to the improvement of service processes.
• Collaborate with internal teams to ensure a seamless customer experience and address complex issues as needed.

Requirements

• Fluency in at least one Nordic language (such as Swedish, Norwegian, Finnish, or Danish) and English, both written and spoken.
• Experience in customer service, preferably in the telecommunications or technology sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the capacity to work effectively under pressure.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• A genuine interest in telecommunications and a commitment to providing high-quality service to customers.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks