Polish Speaking Customer Service for Aviation Department

Job Description

Patrique Mercier Recruitment FR is thrilled to announce an opportunity for a Polish Speaking Customer Service Representative specifically for the Aviation Department. This role is perfect for individuals who are passionate about the aviation industry and are dedicated to delivering exceptional service to Polish-speaking clients.

Responsibilities

• Provide outstanding customer service to Polish-speaking clients via phone, email, and chat regarding aviation-related inquiries.
• Assist customers with flight bookings, changes, cancellations, and other travel-related questions.
• Handle customer concerns and complaints professionally, striving for timely resolutions that enhance customer satisfaction.
• Maintain a thorough understanding of the company’s aviation services and policies to effectively assist customers.
• Document all customer interactions accurately and contribute to service improvement initiatives.
• Collaborate with internal teams to resolve complex customer issues efficiently.
• Foster positive relationships with clients to encourage loyalty and repeat business.

Requirements

• Fluency in Polish and English, both written and spoken.
• Experience in customer service, particularly in the aviation or travel sector, is preferred.
• Strong communication skills and the ability to handle challenging situations professionally.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in customer service software and Microsoft Office applications.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• A passion for the aviation industry and an eagerness to help clients with their travel needs.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks