Jump Cloud

Manager of Account Management (Covering EMEA) - India

Job Description

About the Role
We are seeking a Sales Manager to lead and scale an Account Management team based across the world, focusing on EMEA/APAC customers. You will work closely with our Head of International Account Managers, overseeing a team of up to 5 Account Managers responsible for post-sales commercial activities such as renewals, expansions, and upsells. This team manages a 2,000-customer portfolio worth $40M in Annual Recurring Revenue.

This position will be aligned with European business hours. You’ll be instrumental in driving renewals, collaborating with CSM teams to enhance adoption, and partnering with new business teams to onboard new logos. If you have a strong track record in SaaS sales, experience building high-performing teams, and the ability to deliver results in a fast-paced environment, we want to hear from you.



Key Responsibilities
  • Key Responsibilities Include:
    • Team Leadership & Development
  • Build and coach a team of up to 5 Account Managers owning a $40M Book of Business across ~2,000 customers in the International Market.
  • Drive day-to-day renewals, expansions, and upsell activities, ensuring team members meet or exceed targets.
  • Foster a high-performance culture of accountability, continuous improvement, and customer-centricity.
    • KPI Ownership & Strategic Planning
  • Key KPIs: Renewals, revenue expansion, adoption metrics, and new logo onboarding (in collaboration with the new business team and Customer Success).
  • Develop and execute targeted account plans and campaigns to boost product adoption and expansion revenue.
  • Use data-driven insights to identify growth opportunities, refine sales strategies, and forecast accurately.
    • Cross-Functional Collaboration
  • Partner with the CSM team to ensure a unified approach to customer success, driving deeper adoption of JumpCloud’s solutions.
  • Align with Marketing on campaign development to generate awareness, maximize product usage, and identify upsell opportunities.
  • Coordinate with New Business teams to smoothly onboard new logos, ensuring a cohesive customer journey post-sale.
    • Escalation Management
  • Act as the primary point of contact for high-level escalations, mitigating risks while preserving customer trust and relationships.
  • Collaborate with Product and Support teams to resolve critical issues and communicate updates effectively to customers and internal stakeholders.
    • Reporting & Stakeholder Engagement
  • Regularly present team performance, key metrics, and strategic initiatives to the Head of International Account Managers and other senior leaders.
  • Provide clear visibility into pipeline health, forecast accuracy, and action plans for at-risk accounts.

    • Requirements:
  • 8+ years of experience in SaaS sales or account management, with at least 3+ years managing sales/account teams in a high-growth environment.
  • Proven success in driving aggressive renewal and expansion targets within the EMEA market.
  • Demonstrated ability to lead EMEA/APAC based sales teams.
  • Strong track record of team leadership, including hiring, training, and retaining top talent.
  • Excellent communication, negotiation, and presentation skills; capable of influencing stakeholders at all levels.
  • Data-driven mindset with experience in CRM management, pipeline analytics, and forecasting.

    • Preferred Qualifications
  • Bachelor’s degree in Business, Computer science, or a related field; MBA is a plus.
  • Familiarity with advanced sales methodologies (e.g., Challenger, MEDDIC, SPIN).
  • Experience in a hyper-growth SaaS environment overseeing complex portfolios.

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