Senior Sales Manager

Job Description

Michael & Associates is revolutionizing the legal industry in the US.  Since launching two years ago, we’ve experienced breakout growth and are looking for a Senior Sales Manager to help us continue on our trajectory to being the largest defense firm in the US.

How are we different?  The legal industry is old and antiquated.  While competitors still use filing cabinets and fax machines, we are on the cutting edge of digital marketing, business intelligence, process automation, and hiring practices. We believe this enables us to provide a whole new level of client experience, while also becoming one of the largest criminal defense firms in the country.

If you have at least 5 years of managing sales teams in high volume contact center environments, read on because this job may be for you.

Overview

The Senior Sales Manager will be responsible for leading and overseeing our team of intake specialists. This team works closely with our Sales Attorneys to handle inbound leads, schedule consultations, and follow up with clients, ensuring a smooth intake process.

We are looking for a proactive, results-driven leader who can manage a high-performing team, streamline operations, and ensure exceptional service throughout the intake process. The ideal candidate will develop strategies to enhance team performance, track key metrics, and optimize the intake process to maximize client conversions.

Key Responsibilities:

• Team Leadership: Lead and manage the intake team, ensuring they meet goals related to call handling, appointment scheduling, and client follow-ups.
• Performance Monitoring: Track key performance indicators (KPIs) like call response times, conversion rates, and client satisfaction to identify areas for improvement.
• Training & Development: Mentor and support intake specialists with ongoing feedback and professional development to maintain high performance and adherence to company standards.
• Team Motivation: Build a positive, high-energy work environment by setting clear goals, recognizing achievements, and proactively addressing challenges.
• Quality Control: Ensure intake specialists maintain a high standard of professionalism and customer service when interacting with prospective clients.
• Cross-Department Collaboration: Coordinate closely with attorneys and other teams to ensure smooth communication and handoff between the intake team and legal staff.
• Resource Management: Ensure the intake team is properly staffed and equipped to manage high volumes of client inquiries, particularly during busy periods.

Requirements

• Sales Skills: Sales powerhouse with a knack for turning teams into unstoppable sales warriors, driving exceptional results and smashing targets!
• Motivation Skills: You keep a team excited and hungry to sell day in and day out!
• 5+ years Sales Management: You have at least 5 years experience managing a team of salespeople
• Development & Coaching: You excel at getting others to be the best they can be in a sales environment.  And you never let underperformers stick around.
• Excellent verbal and written communication skills in English.
• Demonstrated success in managing teams, developing sales strategies, and optimizing intake/conversion processes.
• Experience working in a high-volume, fast-paced environment.
• Proficient in CRM systems, intake management software, and other relevant tools.

This is an established firm that has extensive experience working with individuals in long term 40+ hour full time capacity. We will view this team member as a crucial piece of the team and will provide the needed training to get up to speed quickly.

Benefits

• Competitive Salary - Based on experience
• Career Growth Potential – Opportunities for growth in a fast-paced, evolving company.
• Employee Referral Program – Offer rewards for referring new hires to the company.