Portuguese Speaking Customer Support - Remote in Greece

Job Description

Patrique Mercier Recruitment PT is delighted to present a fantastic opportunity for a Portuguese Speaking Customer Support representative, allowing you to work remotely from the beautiful country of Greece. Staying true to our motto 'With a new dawn comes your Next Job!', we are committed to connecting talented individuals with rewarding roles across various industries, including customer service, technology, and e-commerce. In this essential role, you will provide top-notch support to Portuguese-speaking customers, addressing their inquiries and assisting with issues related to our clients' services and products. If you have a strong passion for customer service and want to contribute to an innovative team, we want to hear from you!

Responsibilities

• Deliver exceptional customer support to Portuguese-speaking clients through multiple communication channels.
• Assist customers with inquiries related to products, account management, and service offerings.
• Resolve customer complaints efficiently and ensure a positive experience.
• Document customer interactions accurately and maintain comprehensive records for quality assurance.
• Collaborate with internal teams to relay customer feedback and improve service delivery.
• Keep informed about product updates and company services to provide accurate information to clients.
• Foster a positive customer relationship through effective communication and support.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Prior experience in customer service, especially within a remote or digital environment is preferred.
• Strong interpersonal skills with a focus on customer satisfaction and engagement.
• Ability to handle challenging situations with professionalism and empathy.
• Familiarity with customer support tools and CRM systems is a plus.
• Excellent time management and organizational skills.
• A positive attitude and eagerness to help customers succeed with their inquiries.

Benefits

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors