Sales Engineer (CST/EST)

Job Description

**Application Deadline: There is no application deadline, however we strongly encourage you to apply online as this role will be taken offline based on the applicant volume.**

Who we are:

M-Files is the leading platform for knowledge work automation. With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven

architecture, an embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance.

We help knowledge workers to work smarter.

Summary of the role:

In this role as a Sales Engineer, you are both a tech-savvy professional who specializes in understanding the technical aspects of a product and effectively communicating them to potential customers. They work closely with sales teams to drive successful pre-sales engagements.

What you will be doing/Responsibilities and Duties:

Pre-Sales Support:

• Collaborate with sales representatives to provide technical expertise during the sales process.
• Assist in qualifying opportunities and managing proof-of-concept (POC) processes.
• Script, configure and deliver value-driven product demos to prospects.

Technical Consultation:

• Understand the product thoroughly and explain its value, benefits, features and technical details to potential clients.
• Address technical objections or questions raised by prospects.
• Assist developers with initial integrations and third-party solutions.

Relationship Building:

• Build strong relationships with customers by understanding their needs and tailoring technical solutions.
• Work closely with internal teams (engineering, product, and support) to ensure customer success.

Sales Support:

• Collaborate with sales teams to chase leads, convert customers, and upsell to existing clients.
• Provide technical thought leadership to maximize business value for customers.

Requirements

Who you are/Qualifications and Skills:

• Bachelor’s degree in a relevant field (Computer Science, MIS, Engineering, etc.) preferred.
• Proven experience (typically 3+ years) in a pre-sales environment, supporting sales cycles.
• Strong communication skills, both written and verbal.
• Ability to translate complex technical concepts into clear, compelling messages for non-technical audiences.

Participation in our Recruitment Process:

1.      Initial Phone Screen w/People & Culture Team Member

2.      Hiring Manager

3.      Demo Assessment w/Internal Team Members

4.      Sales Team Leadership

5.      SVP of Global Sales

*Total Recruitment Process Time Investment for Applicant: 3hrs, 50mins

Benefits

Why M-Files?

We are a global company with Finnish roots and with a product that we are very proud of!

By joining M-Files, you will get the opportunity to contribute to our success and growth, while developing your own expertise. Our team is fun, and our solutions are changing the market!

Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey.

Base & Commission - M-Files offers excellent compensation including a base salary plus commission on sales. There is no cap on commission.

• As a remote enabled company our team members enjoy the flexibility to establish their own life/work balance
• 10 paid holidays annually
• Unlimited PTO
• Matching 401K Plan (25% of employees' contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Access to Health & Wellness App (Modern Health)
• Dental insurance
• Vision insurance
• Monthly Remote Stipend
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)