Spanish Speaking Customer Support - Remote in Greece

Job Description

Patrique Mercier Recruitment PT is excited to present an excellent opportunity for a Spanish Speaking Customer Support representative, who will work remotely from Greece. Living our motto, 'With a new dawn comes your Next Job!', we are committed to connecting talented individuals with rewarding roles that contribute to their professional growth. In this role, you will be the go-to support for Spanish-speaking customers, assisting them with queries, troubleshooting issues, and ensuring they have a seamless experience with our client’s products and services. If you are passionate about customer service and looking for a dynamic remote working environment, we want to hear from you!

Responsibilities

• Provide exceptional customer support to Spanish-speaking clients through multiple channels, including chat, email, and phone.
• Assist customers with inquiries related to products, services, and account issues.
• Resolve customer complaints efficiently, ensuring a positive resolution and customer satisfaction.
• Document all interactions thoroughly in our CRM system for future reference and quality assurance.
• Work closely with team members to improve service delivery and share best practices.
• Stay informed about product updates and new offerings to provide accurate and timely information to customers.
• Encourage customer loyalty and retention through positive engagement and support.

Requirements

• Fluency in Spanish and English, both written and verbal.
• Experience in customer service or support roles is preferred.
• Excellent communication skills and a strong focus on customer satisfaction.
• Ability to handle complex inquiries and provide effective solutions.
• Familiarity with customer support software and CRM systems is a plus.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• A positive attitude and willingness to go the extra mile for customers.

Benefits

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors