Patient Support Specialist (US Based Healthcare and Wellness firm)

Job Description

Work Arrangement: Fully remote, overlapping CST working hours

Job Type: Full-time

Work Schedule: 40 hours per week

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean when we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

The partner company is a pioneering weight loss company committed to transforming lives through innovative medical solutions. By integrating cutting-edge technology, science-backed treatments, and expert guidance, they are revolutionizing the weight loss industry. Their mission is to deliver personalized, effective solutions that produce real, sustainable results.

Role Overview:

Support the client's growing patient base by providing exceptional care through our patient portal. This role is crucial in ensuring patients receive accurate and timely responses to their inquiries regarding GLP-1 medications, side effects, dosage conversions, and other treatment-related questions. As part of our patient support team, you will play a key role in delivering high quality telehealth experience.

Key Responsibilities:

• Respond promptly and professionally to patient inquiries via the secure patient portal.
• Educate patients on medications, including dosing, side effects, and adherence to best practices.
• Triage patient concerns, escalating complex cases to the appropriate provider or Lead RN as needed.
• Process and route lab work review requests to the correct provider for assessment.
• Maintain high accuracy and efficiency while working independently with minimal supervision

Week 1 Ownership:

• Respond to patient inquiries promptly and accurately.
• Set up and familiarize yourself with Slack for team communication.
• Review the FAQ and program materials to gain a solid understanding of processes.
• Explore and navigate the patient portal to ensure efficiency in assisting patients.

Requirements

Must-Haves:

• Strong understanding of patient inquiries and the ability to interpret context accurately.
• Experience in a customer service or patient-facing role.
• Background in telehealth, healthcare support, or clinical environments.
• Proficiency in written communication for clear, professional patient messaging.
• Ability to work independently with minimal supervision while maintaining accuracy.
• Familiarity with electronic health records (EHR), electronic medical records (EMR), and telehealth platforms.

Nice-to-Haves:

• Strong communication skills, both in written and verbal
• Curious and inquisitive mindset with a proactive approach to problem-solving.
• Experience in endocrinology, weight management, or related medical fields.
• Prior experience handling lab work reviews and medication dosage guidance.
• Ability to quickly adapt to new protocols and process changes in a fast-paced environment.
• Knowledge and experience in communication tools (Slack, Gsuite, patient portals)

Benefits

Compensation Package:

• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. Skills Assessment
4. Top-grading interview
5. Client Interview
6. Job Offer
7. Client Onboarding