Product Manager

Job Description

Who We Are:

CirrusMD is a virtual first healthcare platform that delivers a unique, whole-person 24/7/365 care experience, through a team of licensed physicians supported by advanced technology. Our doctors diagnose, and then over 80% of the time, can quickly and effectively treat a patient’s health concerns on the CirrusMD platform. But when it’s needed, they leverage the power of AI to connect patients to the right resources for a complete, physician-led experience.

What You’ll Be Responsible For Achieving:

As a Product Manager, you will work as part of a truly innovative and growing team responsible for developing and advancing our platform. You will focus on new product development and enhancements to existing products. The role is inherently cross-functional; you will work closely with development, product design, marketing, operations and executive teams to own and lead projects from initial conception through launch. You will be leading and responsible for managing your agile team's backlog and aligning key internal and external stakeholders on current state and future plans.

The Product Manager will drive the solution strategy, product roadmap and release efforts. This role has the key responsibility of defining the solution approach and value-proposition based on inputs from our users, clients, partners, internal stakeholders and market analysis. The Product Manager will drive value for clients through product success metrics including market adoption, user and customer satisfaction and most importantly optimizing healthcare outcomes. You will play a key role in defining/managing the development priorities in collaboration with a dedicated product delivery team – including design, engineering, data, and key stakeholders. The Product Manager will serve as an internal and external expert on the care experience and care delivery for employees and plan members. You will work collaboratively to deliver the best imaginable care experience that empowers users to feel confident in their care decisions and create an engaging and trusted experience. This opportunity reports to our SVP of Product Management and Innovation.

Responsibilities

• The ideal candidate has a good understanding of how to define a care journey and be hyper focused on data and user insights to drive innovation.
• Communicate the voice of the user and customer in decisions made regarding future product deliverables.
• Takes ownership and accountability of ensuring that our solutions deliver meaningful value to users, clients, and the business.
• Work with cross-functional teams to build and roll-out products that deliver on the company’s vision and strategy to optimize healthcare delivery.
• Leverage data to build solutions that help improve targeting and optimization capabilities to impact the delivery of high-quality care.
• Gain and maintain deep understanding of the end-to-end user care journeys and define the requirements to drive improved member engagement and outcomes.
• Translate product strategy, vision, and user needs into ideas and opportunities to be delivered.
• Define requirements and roadmaps for the future of the care experience via product specifications, workflow diagrams, and other documentation.
• Manages a disciplined process of prioritization, balancing stakeholder objectives, resources and capacity, and overall product vision.
• Prioritize user research to understand and improve product usage.
• Partner with Account Management, Support, and Sales teams to address any potential adoption and utilization issues.
• Define and analyze metrics that inform the success of the solution.
• Create and deliver effective sales and services training on newly delivered features.
• Drive early adoption of new features and products.
• Creative self-starter, strategic innovative thinker, and problem solver with a hands-on, ‘roll up your sleeves’ can-do attitude.
• Ensures that our solutions will solve problems and make a difference.

The ideal candidate would possess the following skills and characteristics:

• Excellent communication and interpersonal skills, including the ability to deliver executive-level presentations that communicate vision, strategy, and value proposition of the solution across market segments
• Proven ability to lead, build relationships, influence, and work effectively in a start-up or growth-stage cross-functional organization
• Ability to pivot quickly and focus on evolving business needs of the often fast-paced, sometimes ambiguous work environment
• Demonstrated ability to consistently assess business value, time-to-market, costs, and other trade-offs to prioritize initiatives based on strategic goals.
• Experience with establishing product management frameworks across product lifecycle, including discovery, ideation, solutioning, and delivery
• Previous experience interfacing directly with customers and users for requirements gathering and refinement
• Demonstrated ability in interpreting data sets and performing statistical analysis
• Experience with data visualization and analytics tools.
• Experience in healthcare, particularly virtual care
• Manage inter-team dependencies to prevent impediments and foster collaboration
• Positive attitude. We are a fun and energetic group, and we want someone that exudes happiness
• Real team player attitude willing to jump in to get the job done. No matter how big or small.
• Adaptability, flexibility, and resourcefulness
• Self-motivated, self-directed, and able to prioritize and manage work in a fast-paced, dynamic environment.

Requirements

Must-Have qualifications:

• Experience building complex products within regulatory environments
• Must be able to translate and articulate complex business problems into easily understood solutions and functional requirements for business and technical teams
• Ability to think strategically to solve problems in alignment with business goals and objectives
• 4-6 years of previous product management, innovation, strategy, consulting, or relevant documented experience

Benefits

Why CirrusMD?

Make a lasting impact in healthcare! Recognized as a top place to work by The Denver Post and BuiltIn CO, CirrusMD is paving the way to a better healthcare future, and our work truly matters. We are enabling easier access to healthcare for millions of people. You’ll have a chance to make real contributions to the health and wellness of our communities. Telehealth is one of the fastest growing industries, and now, more than ever, there is unlimited opportunity to take charge & shape your career at CirrusMD. We take the health and happiness of our employees seriously and offer outstanding benefits, including:

• Company funded & deeply subsidized benefit options for you and your family that begin day 1
• Unlimited PTO / Vacation program
• 401(K) + match & stock options
• Paid maternity & paternity leave
• Remote-friendly (with the option to work out of our Denver HQ)
• Growth opportunity
• A positive, collaborative, and diverse culture
• Social events onsite & remote
• Free, unlimited access to our chat-based platform
  

If you want to make a lasting impact where your voice matters, consider joining our team. The base salary range for this position is $135,000-$150,000/year.​ Actual pay may vary based on job-related skills, qualifications, certifications, experience, and location. This role may also be eligible for a discretionary bonus, stock options, and a comprehensive benefits package.

CirrusMD is committed to creating a diverse and inclusive workforce and is proud to be an equal opportunity employer. We aim to create a workplace that celebrates the diversity of our employees, users, and customers. We strive to deliver products and services that work for everyone by including perspectives from backgrounds that vary by race, ethnicity, social background, religion, gender, age, disability, sexual orientation, veteran status, and national origin. We are particularly focused on ensuring women and BIPOC are equally represented across all positions, including management. Our focus is on advancing, cultivating, preserving a culture of diversity and inclusion as it directly aligns with our mission to provide access to affordable and personalized health care for everyone. 

Notice to recruiters and placement agencies:

We are not open to using recruitment agencies at this time. If you are a recruiter or placement agency, please do not submit résumés to any person or email address at CirrusMD prior to having a signed agreement with Human Resources. CirrusMD is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners. Also, any résumés sent to us without an agreement in place will be considered your company's gift to CirrusMD and may be forwarded to our Talent Acquisition team.