Bixal

Senior Product Data Analyst

Job Description

About the SPRUCE IDIQ:
 
The SPRUCE IDIQ is a $2.4 billion contract vehicle awarded by the Department of Veterans Affairs to acquire digital products and services that facilitate better user experiences. It encompasses five technical functional areas: software development and operations, technical advising and architecture planning, service design and user research studies, data science and analytics, and product support operations.
 
What will you do?
We are seeking a Senior Product Data Analyst to lead a critical initiative under the Secure, Performant, Reliable, and User-Centered Experiences (SPRUCE) IDIQ contract with the Department of Veterans Affairs (VA). This role will focus on the Lifestage Benefits Crew, which focuses on providing tailored benefits and support to veterans based on their specific life stages, such as young veterans, mid-career veterans, and aging veterans, ensuring they receive the most relevant assistance throughout their lives. The Senior Content Designer will fulfill the content needs of product teams working on digital tools and applications in the OCTO Benefits Portfolio.
 
This is a full-time position contingent on contract award by our client, with a defined performance period of one year with two one year option periods. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.
 


Responsibilities
  • Measure product success: Define and evaluate the effectiveness of product features in meeting user needs and government objectives, using data-driven approaches.
  •  Analyze quantitative and qualitative data: In collaboration with delivery teams, collect and analyze feedback from user research, analytics, CSAT, monitoring dashboards, claims submission process, and claim adjudication.
  • Ensure data quality: Establish and maintain data integrity by developing processes to ensure that data used for analysis is accurate, reliable, and up to date.
  • Create dashboards: Develop and maintain dashboards that allow team members and stakeholders to easily track the performance of products in real-time.
  • Identify areas for innovation: Proactively identify areas for innovation or process optimization within the product or the development workflow.
  • Promote data-driven decision-making: Advocate for a data-driven culture within the product and development teams, ensuring decisions are backed by solid analysis and evidence.
  •  Lead product analysis initiatives: Take a lead role in important product analysis initiatives, ensuring alignment with product strategy and stakeholder objectives.
  • Manage a complex stakeholder environment, with the ability to manage competing interests and find common ground.
  • Perform other relevant duties as required. 

    • Minimum Qualifications
  • Bachelor’s degree in a related field plus at least four years of relevant experience developing and implementing content strategies for large websites and digital products. 
  • Strong understanding of human-centered design (HCD) strategies, methods, and approaches, and how content design fits in and elevates UX and product design deliverables and solutions. 
  • A portfolio of work that demonstrates a strong understanding of content design deliverables (e.g., content strategies, content models, UX writing). 
  • Experience working with Agile development teams. 
  • Demonstrated experience working within cross-functional digital teams 
  • Strong consultation and collaboration skills; comfortable facilitating meetings and workshops with cross-functional project teams. 
  • Excellent verbal and written communication skills. 
  • Experience in writing, revising, sourcing, and aggregating content. 
  • Experience using voice of the customer data and analytics to support content strategy. 
  • An understanding of plain language guidelines and accessibility standards (Section 508, WCAG). 
  • Experience working with content management systems and/or digital experience. platforms, including creating and managing plans for migrating content from legacy to modernized content management solutions.  
  • Ability to obtain and maintain a Public Trust clearance

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