Attentive

Business Systems Analyst

Job Description

About the Attentive Team
Have you ever received a text message from your favorite brand with an incredible offer?  Did you know that text message marketing delivers the highest ROI of any marketing channel?  And that more customers than ever prefer to connect with brands via text?  That is what we do at Attentive.  We empower the world’s leading brands to engage with their customers at the right moment, with the right message. Our platform powers more than 400 million messages every day, approaching 100 billion annually.

We’re building big things!  Check out our tech blog here: https://tech.attentive.com/

About the Role
The Business Systems Analyst will be a key contributor on the Revenue Technology (“RevTech”) team, responsible for managing the scale, maintenance, improvements, and architecture of Salesforce and associated integrated applications. The Business Systems Analyst partners with business stakeholders to execute against short and long term needs, ensuring optimal configuration of applications in alignment with business needs. The role combines strategic responsibilities with hands-on technical work and day to day execution to drive innovation across the company, with a primary focus on Salesforce and its ecosystem.


What You'll Accomplish
  • Gather requirements from business stakeholders and refine into actionable items for technical development or research
  • Develop and implement basic Salesforce changes that deliver a solution to business problems
  • Understand business and technical priorities and ensure alignment with cross-functional teams and business stakeholders
  • Understand our Salesforce data points and their impact on data dependent processes, automation, and analyses
  • Own the maintenance and enhancement of essential processes within Salesforce and the Business System technology stack
  • Provide support to team members on overall system design, integrations and enhancements

    • Your Expertise
  • Bachelor’s degree in computer science, business, or related field and/or equivalent combination of education and experience
  • 3+ years of experience implementing, configuring, and managing Salesforce environments
  • Knowledge of Salesforce object schema and relationship with the ability to build Salesforce Reports or query data using SOQL
  • Experience analyzing large data set using  Excel or Google Sheets
  • Exceptional problem solving and analytical skills in relation to user processes and system gaps
  • Familiarity with project management methodology such as Scrum-Agile and Kanban
  • Understand system integration and ETL processes
  • Strong verbal and written communications with ability to effectively communicate complex information to audiences at all levels of the organization

    • Nice To Haves
  • Experience with the implementation and management of SaaS integrations for Salesforce such as Zendesk or Zapier
  • Experience with Salesforce CPQ implementation and management is a plus but not required
  • Demonstrated ability to work effectively within a team in a fast-paced environment
  • Demonstrated ability to set proper time and resource expectations with stakeholders
  • Works effectively and diligently with or without deadlines

    • Apply Now
    Job Summary

    Cloudhire

    Business Analyst / Project Manager

    Our client is seeking a Business Analyst/Project Manager to play a crucial role in managing the activities and resources allocated to assigned projects into a cohesive, e;
    • USA Only
    • one month ago

    Capgemini

    Data Analyst Business Operations II

    Capgemini is seeking a highly motivated and detail-oriented Data Analyst to join our team to work for a top 10 US Insurance Carrier.This role will focus primarily on supp;
    • Colombia
    • 13 days ago

    Las Vegas Sands Corp

    Sr Business Analyst

    Job Description: Position Overview The primary responsibility of the Sr Business Analyst is to develop, plan and implement technology solutions to improve business needs.;
    • USA Only
    • 20 days ago

    Interworks Cloud

    IT Business Analyst

    interworks.cloud™ helps IT Distributors and Managed Service Providers transform their subscription business through automation, unleashing their potential to grow. S;
    • Greece Only
    • 6 days ago