Salesforce Customer Success Manager - (Remote - US)

Job Description

Jobgether has ALL remote jobs globally. We match you to roles where you're most likely to succeed, and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.

For one of our clients, we are looking for a Salesforce Customer Success Manager, remotely from the United States.

As a Salesforce Customer Success Manager, you will be responsible for providing post-implementation support and helping clients maximize their Salesforce investment. You will work closely with clients to develop and deliver a Salesforce roadmap that drives business value and fosters strong, long-term relationships. This role requires a blend of technical expertise, analytical thinking, and project management skills to effectively configure and optimize the Salesforce platform. You will serve as a trusted advisor, guiding clients through best practices and helping them achieve their business objectives.

Accountabilities:

•    Lead business process review workshops and perform a detailed analysis of client requirements.

•    Define and document a release roadmap tied to business value and user stories.

•    Configure the Salesforce platform using best practices, ensuring optimal performance and efficiency.

•    Manage data migration from legacy systems using Salesforce data migration tools.

•   Oversee User Acceptance Testing, including strategy, implementation, and reporting.

•    Develop and deliver end-user training programs to support adoption and utilization.

•    Work closely with Solution and Technical Architects, as well as development teams, to implement tailored solutions.

•    Facilitate business discussions, resolve conflicts, and guide change management strategies.

•    Establish and maintain trusted advisor relationships with key client stakeholders to ensure ongoing success.

Requirements

•    4+ years of experience in analysis, design, and configuration of Salesforce solutions.

•    Expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud.

•    Strong understanding of Salesforce security, permissions management, data migration, and data modeling.

•    Experience working in Agile project methodologies, including backlog management and sprint planning.

•    Ability to prioritize tasks, multitask effectively, and meet deadlines in a fast-paced environment.

Preferred Certifications:

•    Salesforce Administrator (Required)

•    Marketing Cloud Consultant (Preferred)

•    CPQ Specialist (Preferred)

•    Salesforce Advanced Administrator (Optional)

•    Salesforce Platform App Builder (Optional)

•    Salesforce Sales Cloud Consultant (Preferred)

•    Salesforce Service Cloud Consultant (Preferred)

Benefits

•    Competitive salary and bonus incentives.

•    Flexible working hours and remote work opportunities.

•    Comprehensive benefits package, including health insurance and retirement plans.

•    Ongoing professional development and mentorship programs.

•    Collaborative work environment that fosters innovation and career growth.

•    Opportunities to work with industry leaders and cutting-edge technologies.

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