Product Operations Manager

Job Description

About Invisible

Invisible is the operations innovation company transforming how companies are built and run.

We are a tech-enabled service providing solutions to the world’s most complex business problems. Driven by our proprietary process orchestration platform, we seamlessly integrate advanced AI and automation with a global network of thousands of experts. This powerful combination delivers new capabilities and eliminates barriers to execution for our clients, unlocking unprecedented efficiency, scale, and growth opportunities.

Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annual Recurring Revenue (ARR) of $100 million and continue to grow at speed. Operating as a profitable business, we maintain near complete ownership, with a firm foundation built on creating long-term shareholder value. We are excited to offer substantial equity compensation as part of our commitment to our team, presenting life-changing opportunities for our partners.

About The Role

The Product Operations Manager will be responsible for streamlining product development processes and ensuring the seamless execution of product strategies. This role will involve close collaboration with cross-functional teams, including product management, engineering, marketing, and operations, to optimize product lifecycle management and drive efficiency.

What You’ll Do

• Ensure product scoping meets all criteria for Product Briefs and Product Requirements Documents, integrating input from both commercial teams and product users.
• Oversee and streamline the entire product lifecycle, ensuring effective execution from initial feedback triage with commercial teams to final product launch.
• Lead the scoping, management, and execution of pilot programs, working closely with PMs and client teams to rigorously test and validate new products before market launch.
• Partner with the Director of GTM Operations to develop and refine templates, standards, and best practices, driving consistency and operational excellence across the product development process.
• Ensure thorough UAT is completed for all products and features, validating readiness before release to market.
• Collaborate with key stakeholders across Product, Engineering, Marketing, and Client teams to ensure alignment and seamless execution of product strategies.
• Identify opportunities to optimize product operations processes, improve cross-functional communication, and drive efficiency throughout the product lifecycle.
• Support the development and maintenance of critical documentation, including Product Briefs, PRDs, and pilot testing reports, ensuring compliance with both internal standards and industry best practices.

What We Need

• 3+ years of experience in an operations role, preferably in product operations, project management, or solutions engineering.
• Bachelor’s degree in Business, Engineering, or a related field.
• Proven track record in managing the execution of product lifecycles from concept to market launch.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Experience leading pilot programs and ensuring thorough UAT testing for product validation.
• Excellent communication and collaboration skills, with experience working across cross-functional teams, including Product, Marketing, Engineering, and Client Success teams.
• Proficiency in product management software and tools.
• Experience managing Product Briefs and Product Requirements Documents (PRDs) or similar documentation.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Detail-oriented with strong organizational skills.
• Experience developing templates and operational processes to drive consistency and efficiency across teams.

What’s In It For You

We believe in recognizing exceptional work with exceptional benefits. That’s why we empower our Partners to work remotely around the world on a schedule that suits their lifestyle. Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs. We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our partners. With over 65% ownership already in the hands of our partners, we are committed to achieving 100% partner ownership. Moreover, our leadership team is legally obligated to buy back partner shares according to a formal liquidity plan. This ensures a clear path for those who choose to sell their stake in the company.

Compensation: 

• Base: $100,000
• Base + Bonus Target: $120,000
• This role is eligible to participate in Invisible’s equity plan.

The amount listed above is the expected annual base salary for this role, subject to change.

Country Hiring Guidelines:
Invisible hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. 

Privacy Policy:
All candidates and residents of California may visit our Recruitment Privacy Policy and Notice at Collection here. 

Accessibility Statement:
We are committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at accommodation@invisible.email. 

Equal Opportunity Statement:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.

You may view Invisible Pay Transparency Policy, and Equal Employment Opportunity is the Law notice, by clicking on the corresponding links.

Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.