Point Click Care

Sr. Product Manager (AI & Innovation) - Remote - US

Job Description

As a Senior Product Manager at PointClickCare, you contribute to the vision and strategy of your product area, define and own roadmaps, and drive execution and delivery of compelling value to users and customers, ensuring overall success across the entire product portfolio. You represent the needs of our users and customers, internally and externally, as needed. This role will focus on researching and prioritizing opportunities to solve customer problems with AI capabilities. To succeed in this role, you draw upon your extensive product management and domain experience. You have a track record of building sophisticated products and solving customer problems, from discovery, to implementation, to delivery. You bring a collaborative approach to this leadership role to ensure successful outcomes for our customers, while optimizing time to value. You approach your work with natural curiosity and use your growth mindset to maximize ROI for your products.


Key Responsibilities:
  • Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
  • Understand company strategy and contribute to strategy and multi-year roadmap for your product areas, to achieve strategic outcomes and increase wallet share.
  • Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.
  • Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.
  • Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
  • Understand the broader product portfolio and how solutions work together to create value for customers.
  • Participate in industry events, and lead customer and partner facing engagements as a product expert.
  • Understand competitive landscape.
  • Inspire, energize, and motivate cross-functional teams.

    • Your Key Strengths:
  • Bachelor’s Degree in business, computer science, or computer engineering.
  • 5+ years of Software Product Management experience or Engineering Management experience.
  • Experience working in healthcare technology is a plus.
  • Experience working with Cloud - Azure hosted environments.
  • Proven track record of managing products, innovation, and a general curiosity and drive for building great products.
  • Strong written and oral communication skills with internal and external stakeholders.
  • Solid understanding of Agile practices.
  • Experience managing SaaS products.

    • Bonus Skills:
  • Experience working in healthcare technology is a plus!

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