Cloud Support Engineer - (Remote - United States)

Job Description

Jobgether has ALL remote jobs globally. We match you to roles where you're most likely to succeed and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.

For one of our clients, we are looking for a Cloud Support Engineer, remotely from the United States.

As a Cloud Support Engineer, you will be responsible for maintaining and optimizing cloud computing systems, ensuring high availability and performance. You will troubleshoot technical issues, provide exceptional customer support, and collaborate with internal teams to enhance cloud-based services. Your role will involve working with various cloud platforms, implementing best practices, and contributing to the continuous improvement of cloud operations.

Accountabilities:

• Serve as the primary point of contact for technical support inquiries via phone, email, and chat.
• Troubleshoot and resolve complex technical issues related to cloud storage platforms, including configuration, network connectivity, and performance problems.
• Document troubleshooting steps, common issues, and their resolutions in the knowledge base to improve support efficiency and customer self-service options.
• Collaborate with engineering and product teams to escalate unresolved issues and provide insights on product improvements based on customer feedback.
• Educate customers on best practices for using the platform and provide training resources as needed.
• Monitor and respond to alerts and support escalations during assigned shifts and on-call rotations.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field; or 4+ years of relevant work experience.
• 2+ years in a technical support, help desk, or similar role.
• Strong understanding of cloud storage technologies, networking, and virtualization.
• Familiarity with troubleshooting tools, command-line interfaces, and log analysis.
• Hands-on experience with cloud platforms such as AWS, Google Cloud, or Azure is a plus.
• Ability to quickly diagnose technical issues, identify root causes, and offer clear solutions.
• Excellent communication skills, with a customer-first attitude and the ability to explain technical issues to non-technical users.
• Experience supporting mission-critical systems that operate 24/7/365.
• Understanding of Linux and networking protocols such as HTTP, TCP/IP, DNS, TLS.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Work in a collaborative and innovative environment.
• Flexible work arrangements, including remote work options.
• Health, dental, and vision insurance coverage.
• Retirement savings plan with employer match.
• Paid time off and company holidays.
• Employee assistance programs and wellness initiatives.

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