Italian Speaking Rapid Response Customer Service Teams - Deployed Across Europe

Job Description

Location: Various Locations Across Europe (Travel Required)
Employment Type: Full-time / Contract

About Mercier Consultancy

Mercier Consultancy is a trusted name in providing expert customer service solutions across Europe. We specialize in deploying rapid response teams to meet urgent client needs, maintaining exemplary service standards even in high-demand scenarios.

Position Overview

We are in search of dynamic individuals to join our Italian Speaking Rapid Response Customer Service Teams. This role involves being dispatched to various locations across Europe to provide immediate and effective customer support, ensuring outstanding service during peak times.

Key Responsibilities

• Deliver exceptional customer service in Italian and English, managing queries and resolving issues.
• Travel on short notice to different client sites across Europe as needed.
• Quickly adapt to different company cultures, operational procedures, and customer management systems.
• Proactively manage customer complaints with a focus on satisfactory resolutions.
• Collaborate with client teams to enhance overall service quality and customer satisfaction.
• Keep accurate records of customer interactions for continuous improvement and quality assurance.

Requirements

Qualifications

• Fluent in Italian with a strong proficiency in English; additional language skills are a plus.
• Minimum of 2 years experience in customer service or a related field.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Flexibility and willingness to travel frequently across Europe.
• Strong analytical and problem-solving capabilities.
• Proficient at managing multiple tasks efficiently while maintaining attention to detail.
• Prior experience in high-pressure customer service environments is highly preferred.

Benefits

What We Offer

• Competitive salary and travel allowances.
• The opportunity to work in diverse industries and locations.
• Career growth within Mercier Consulting’s high-end service network.
• A dynamic and fast-paced work environment where no two weeks are the same.

Are you ready to be part of an exclusive team that solves critical customer service challenges across Europe? Apply now and join Mercier Consulting’s elite Rapid Response Team!