Operations Project Manager

Job Description

Hi! We’re Pacific Campaign House, and we’re so excited to meet you! 

If we haven’t met before, we’re nationally recognized as one of the top firms for digital outreach and persuasion marketing to diverse audiences. We’re proud to have produced cutting-edge digital campaigns in over ten different languages and have worked with a wide variety of Asian American Pacific Islander, Black, and Hispanic/Latino organizations. Some of our incredible clients include: DCCC, Equality California, Natural Resource Defense Council (NRDC), APAICS, APIAVote, SEIU, and more! 

We’re currently hiring for a dynamic Operations Project Manager who can serve as our agency’s air traffic control. If you think you or someone you might know could be a good fit, we hope you’ll apply!

Who you are: 

You’re a self-starter who obsesses over the details. You might get giddy finding typos in news articles. You’re proud of your spreadsheets and checklists - and no one dares tell you otherwise. You thrive in a remote working environment and have nailed down your working cadence. You equally enjoy working independently and collaborating with a team. And you’re looking for a fulfilling career at the intersection of the nonprofit, advocacy, and elections industry and diverse audience outreach.

What makes you a good fit:

You are the most organized among your friend group and nothing gets past you. 

• Your exceptional organizational skills ensure things run smoothly. You have a keen eye for details, and often spot problems before they happen.
• You manage complex projects, timelines, and resources with precision. Especially in a virtual setting, you bring calm and clarity where others see chaos.
• You’re excited by remote collaboration tools that help you streamline communication and maximize efficiency.

You’re a self-starter who knows how to move quickly with high degrees of accuracy.

• You’re used to balancing competing priorities and managing deadlines with ease.
• Flexibility and adaptability are your strengths; you can quickly pivot strategies and resources to meet evolving business needs.
• You navigate challenges with composure, driving operational excellence in a role where no two days are the same. 
• You like that your voice doesn’t get lost in a small team. You enjoy the collaborative spirit of a small remote team, where everyone's contributions are valued and celebrated.
• As a team player, you actively engage in virtual meetings, offer support and guidance to colleagues, and foster a positive remote work culture.
• You thrive in an environment where your individual contributions have a significant impact on the team's success and overall operational efficiency.

You’re passionate about advocacy, nonprofit work, and elections - especially when it comes to outreach to diverse audiences.

• You have a genuine interest in nonprofit, advocacy, and political elections and are looking to support political campaigns and advocacy efforts through effective remote operations.
• You might have experience messaging diverse audiences. 

Key Responsibilities:

Operational Execution:

• Own our day-to-day operations, supporting the team to do their best work with effective systems, consistent communication, and clear priorities. Think big picture and lead the implementation and enhancements. 
• Own overall operational efficiency, continuously learning and refining how we manage our clients and projects to create a first-class experience.
• Oversee, optimize, and document internal processes, (project management, client management, and billing, etc.), to ensure consistency and a positive experience for our team and clients.

Client-Based Project Management:

• Ensure successful project delivery by collaborating with and supporting teammates to meet client expectations and deadlines.
• Enhance client communication through effective project tracking and proactive project management. 

Billing and Invoicing:

• Work closely with the finance team to track client payments and manage cash flow.
• Manage billing process as the direct contact for clients on invoicing and payment.

Documentation and Process Improvement:

• Document internal processes, client-based project management workflows, and billing procedures.
• Identify opportunities for process improvement and implement changes to optimize efficiency.

Team Culture:

• Foster a positive work environment by collaborating with cross-functional teams, including creative, ad trafficking, finance, and in-house client teams.

Requirements

• 2+ years of experience in operations or project management (bonus if it’s in a media/digital agency setting). 
• A proactive approach to problem-solving and decision-making in a remote work environment with a balance of “big picture” and attention to detail.
• Strong understanding of remote collaboration tools, including project management software, communication platforms, and virtual meeting tools. 
• Comfortable working both independently in a remote setting and collaborating with our team remotely.

PCH is an equal-opportunity employer and is doubling down on our commitment to creating a company that prioritizes diversity and inclusion. We strongly encourage people of color, women, and LGBTQ+ people to apply.

Benefits

• PCH covers 100% of plans for health care and dental

• Internet and cell phone stipend 
• Wellness and professional development stipends
• 401k matching up to 6% (starting at 1 year)
• More than 34 days of paid time off annually (which includes federal holidays, time off around the holidays, vacation, and sick days)
• Staff retreats to somewhere fun! (Previous retreats have included Mexico and Hawaii)
• Ongoing professional development opportunities
• A creative and inclusive work environment