Dutch Speaking IT Services Representative for Leading Tech Firm - Remote in GR

Job Description

Patrique Mercier Recruitment PT is seeking a Dutch Speaking IT Services Representative for a leading tech firm, offering a remote work opportunity based in Greece. This is an ideal role for individuals fluent in Dutch who have a passion for technology and providing top-notch customer service. In this position, you will support our Dutch-speaking clients, assisting them with their IT-related inquiries and ensuring they have an outstanding experience with our products and services.

Responsibilities

• Deliver exceptional technical support to Dutch-speaking customers via phone, email, and chat.
• Identify, troubleshoot, and resolve a variety of IT-related issues efficiently and effectively.
• Provide guidance to clients on using our products and services to maximize their benefits.
• Maintain accurate documentation of customer interactions and track issues within the support system.
• Collaborate with internal teams to escalate and resolve complex technical challenges.
• Inform customers about new features, updates, and best practices to enhance their product use.
• Engage in ongoing training to stay up to date with product developments and industry trends.

Requirements

• Fluency in Dutch and a strong command of English are required.
• Prior experience in IT support or customer service is preferred.
• Excellent problem-solving skills with the ability to diagnose and address technical issues.
• Strong communication skills with a focus on achieving customer satisfaction.
• Familiarity with IT systems, applications, and helpdesk software is advantageous.
• Ability to work independently in a remote setting while also being a collaborative team player.
• Willingness to adapt to flexible working hours, including potential evening or weekend shifts.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....