Client Success Manager (A.I Team)

Job Description

From the CEO

• Watch: How To CRUSH Your Application To The Uncommon Business
• Check out Callan Faulkner, our CEO's Instagram
• Check out the Uncommon Business Website
  

Note: this role is for an amazing client of ours (The Uncommon AI Business, NOT Assistant Launch)

Remote opportunity, candidates must be located in North or South America. C2 English Required.

Compensation: $30,000-$42,000 USD | Unlimited PTO | Fully Remote |

Client Success Manager (AI Education Company)

About The Uncommon Business

At The Uncommon Business, we're revolutionizing how businesses operate through world-class AI education and implementation training. Our mission is to empower entrepreneurs, busy professionals, and real estate investors through cutting-edge AI education that transforms their operations and scales beyond traditional limitations. Through our signature programs and hands-on training, we're not just teaching AI – we're helping founders build AI-first businesses that operate at unprecedented levels of efficiency and innovation.

Our CEO, Callan Faulkner, is a world-class automation and AI expert whose innovative approach to education has transformed the operations of over 350 businesses. With a proven track record that includes collaborations with industry giants like Tony Robbins, Dan Martell, and other leading influencers, Callan has built a reputation for turning complex AI concepts into clear, actionable training that revolutionizes how businesses operate.

About the Role

As a Client Success Manager in our AI education company, you will be the driving force behind our students' learning and implementation journey. You'll guide founders and entrepreneurs from their first steps in our AI programs to becoming confident AI-powered business leaders. Your mission is to ensure students not only complete our programs successfully but implement what they learn to achieve breakthrough results in their businesses.

Responsibilities & Success Metrics

1. Student Success & Early Wins

• Drive student success with AI implementation within the first 4 days of program enrollment
• Guide students through our learning platform and curriculum
• Help students overcome common learning barriers and build confidence with AI
• Create and facilitate study groups, implementation roundtables, and success discussions
• Ensure students are progressing through course materials effectively
  

2. Program Excellence & Innovation

• Provide strategic feedback about our AI curriculum effectiveness
• Monitor student engagement with course materials and completion rates
• Track and analyze learning outcomes to optimize program delivery
• Partner with our operations team to enhance the learning experience
• Identify opportunities for course improvements based on student feedback
  

3. Student Journey Optimization

• Build and maintain strong relationships with students throughout their learning journey
• Gather insights about student success and challenges
• Create and execute strategies to maximize course completion rates
• Document and share compelling student transformation stories
• Develop strategies to maintain student engagement throughout the program
  

4. AI Implementation Support

• Guide students in applying course concepts to their specific business needs
• Provide technical support for course platform and AI tools
• Support students in completing course assignments and projects
• Help students overcome technical barriers in their AI learning journey
• Facilitate peer-to-peer learning and community engagement
  

5. Performance Metrics

• Maintain high student satisfaction rates
• Track and improve course completion rates
• Monitor and enhance student engagement metrics
• Drive strong program retention through demonstrated student success
• Measure and improve student implementation rates

Time Zone

CST
Remote opportunity, candidates must be available during CST business hours.

How We Hire: The Process

1. Application, which includes a 1-min video: How To CRUSH Your Application To The Uncommon Business
2. 15-Minute Initial Chat
3. Strengths Tests
4. 30-Minute Video Call
5. Test Project
6. Final Call with the CEO
7. Offer

Taking the time to apply means a lot to us! If you apply, you'll hear from us, whether we feel you're a good match for us, or not, as part of our process.

Requirements

Required

• 5+ years of experience in client success, education, or similar role
• Experience with online learning platforms (Thinkific, Kajabi, or similar)
• Demonstrated interest in and experience with AI technology and tools
• Proven track record of driving student/client satisfaction and retention
• Strong understanding of AI, ChatGPT, and automation technologies
• Excellence in remote work environments
• Outstanding communication and ability to explain technical concepts simply
• Experience with data analysis and learning metrics

Preferred

• Background in EdTech or online education
• Experience with community management platforms (Circle, Discord)
• Hands-on experience with AI tools including ChatGPT, Claude, or similar
• Knowledge of business process automation and AI implementation
• Experience teaching or training others in technical subjects
• Track record of working with founders and entrepreneurs
• Familiarity with course creation and learning management systems
• Experience with virtual event facilitation and webinar hosting

Benefits

Benefits

Perks & Benefits:

• Unlimited PTO, development training, and a robust, nourishing culture & team that is world-class
• Quarterly Team Retreats: Both in-person and remote
• Monthly Learning Allowance: $50/month for your personal and professional growth
• Mental Wellness Support: Access to a company Headspace account
• AI Expertise Development: Become an AI expert through our comprehensive programs
• Access to all our premium courses and training materials
• Personal and Professional Development: Paid learning tracks, mentorship, and resources
• Be part of a rapidly growing team leading the AI education revolution
• Work with founders who are shaping the future of AI-powered businesses
• Opportunity to impact hundreds of businesses through education