Dutch Speaking Customer Service Rapid Response Specialist

Job Description

Location: Various Locations Across Europe (Travel Required)
Employment Type: Full-time / Contract

About Mercier Consultancy

Mercier Consultancy is a pioneering firm in delivering exceptional customer service solutions, specializing in rapid response teams that adapt to our clients' immediate needs across Europe. We pride ourselves on our commitment to excellence and our ability to swiftly address customer service challenges.

The Role

As a Dutch Speaking Customer Service Rapid Response Specialist, you will be a vital part of our agile response team, providing frontline customer service support in urgent situations. Your role will involve traveling to various client locations throughout Europe, delivering outstanding service, and ensuring customer satisfaction even in high-pressure environments.

Key Responsibilities

• swiftly respond to customer inquiries and complaints, maintaining a professional demeanor.
• Travel to diverse client sites across Europe at short notice to address immediate needs.
• Quickly learn and integrate into different operational systems and company practices.
• Serve as a communication bridge, providing support in both Dutch and English.
• Work collaboratively with local teams to facilitate smooth operational transitions.
• Document customer feedback and contribute to service enhancement initiatives.

Requirements

What We’re Looking For

• Fluency in Dutch and proficiency in English is essential.
• Proven experience in customer service or related fields.
• Outstanding interpersonal skills with a strong focus on customer satisfaction.
• Willingness to travel frequently across Europe and work on short notice.
• Strong adaptability and problem-solving abilities in dynamic environments.
• Excellent teamwork capabilities combined with an independent work ethic.
• Experience in temporary staffing or crisis management is highly desirable.

Benefits

What We Offer

• Competitive salary and travel allowances.
• The opportunity to work in diverse industries and locations.
• Career growth within Mercier Consulting’s high-end service network.
• A dynamic and fast-paced work environment where no two weeks are the same.

Are you ready to be part of an exclusive team that solves critical customer service challenges across Europe? Apply now and join Mercier Consulting’s elite Rapid Response Team!