Dutch Speaking Customer Service Rapid Response Specialist

Job Description

Location: Various Locations Across Europe (Travel Required)
Employment Type: Full-time / Contract

About Mercier Consultancy

Mercier Consultancy is an innovative leader in the field of customer service solutions, renowned for our rapid response capabilities in supporting clients throughout Europe. Our aim is to foster exceptional customer experiences even during critical situations.

Position Overview

We are seeking a proactive and dedicated Dutch Speaking Customer Service Rapid Response Specialist to join our dynamic team. In this role, you will be deployed to various client locations across Europe on short notice to provide immediate customer service support, ensuring our clients maintain high service standards during peak demand.

Key Responsibilities

• Deliver high-quality customer service in both Dutch and English, addressing inquiries and concerns effectively.
• Travel to different client sites across Europe quickly to assist with urgent customer service needs.
• Adapt swiftly to the unique operational processes and systems of various clients.
• Collaborate with local teams to ensure a seamless customer experience.
• Document customer interactions and feedback for continuous service improvement.
• Resolve customer issues professionally and efficiently, fostering positive relationships.

Requirements

Qualifications

• Fluency in Dutch is essential; proficiency in English is a must.
• A minimum of 2 years’ experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Willingness and ability to travel frequently throughout Europe, sometimes on short notice.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Ability to work independently and as part of a team in fast-paced environments.
• Experience in emergency response or high-demand service settings is preferred.

Benefits

What We Offer

• Competitive salary and travel allowances.
• The opportunity to work in diverse industries and locations.
• Career growth within Mercier Consulting’s high-end service network.
• A dynamic and fast-paced work environment where no two weeks are the same.

Are you ready to be part of an exclusive team that solves critical customer service challenges across Europe? Apply now and join Mercier Consulting’s elite Rapid Response Team!