Dutch Speaking Customer Service Rapid Response Specialist

Job Description

Location: Various Locations Across Europe (Travel Required)
Employment Type: Full-time / Fixed-term Contract

About Mercier Consultancy

Mercier Consultancy is a premier provider of customer service solutions, specializing in rapid-response strategies that equip businesses to manage peak demands and critical customer service situations. With a strong focus on client satisfaction, we take pride in our efficient and effective service delivery across Europe.

Position Overview

We are looking for a passionate Dutch Speaking Customer Service Rapid Response Specialist to join our team. This vital role requires a proactive individual who can swiftly deploy to various client locations to deliver exceptional customer service support. Your ability to adapt quickly to different environments is crucial for maintaining our high service standards.

Key Responsibilities

• Provide outstanding customer service and support in both Dutch and English.
• Respond to urgent customer needs by traveling to different locations across Europe with minimal notice.
• Familiarize yourself quickly with individual client protocols and systems to optimize service delivery.
• Resolve customer inquiries and issues professionally and efficiently.
• Collaborate with on-site teams to ensure a smooth transition and outstanding customer experiences.
• Document service interactions and collect customer feedback for ongoing improvement efforts.

Requirements

Qualifications

• Fluent in Dutch and proficient in English; additional language skills are a bonus.
• A minimum of 2 years experience in a customer service role or similar environment.
• Strong communication and problem-solving skills.
• Willingness to travel frequently and be flexible with work hours.
• Ability to work effectively under pressure and manage competing priorities.
• Team player with an independent work ethic.
• Preferred experience in crisis management or high-pressure customer support is a plus.

Benefits

What We Offer

• Competitive salary and travel allowances.
• The opportunity to work in diverse industries and locations.
• Career growth within Mercier Consulting’s high-end service network.
• A dynamic and fast-paced work environment where no two weeks are the same.

Are you ready to be part of an exclusive team that solves critical customer service challenges across Europe? Apply now and join Mercier Consulting’s elite Rapid Response Team!