Customer Support Executive -Kannada

Job Description

Lokal App is on the lookout for a passionate and dedicated Customer Support Executive who is fluent in Kannada to join our dynamic team. As a leading platform catering to the local needs of our users, we believe in bridging gaps and fostering community connections through our services. In this role, you will be the first point of contact for our Kannada-speaking users, providing them with exceptional support that enhances their experience with our app. You will be responsible for addressing inquiries, resolving issues, and gathering feedback to ensure that our services are aligned with user expectations. The ideal candidate will have a knack for problem-solving and a commitment to customer satisfaction. You will work in a collaborative environment, where your contributions will directly impact user satisfaction and retention. If you are enthusiastic about technology and enjoy helping others, this position offers a fantastic opportunity for you to develop your skills while making a meaningful difference in our users' lives. Join us in our mission to empower local communities and help shape the future of our app, ensuring that every interaction leaves a lasting positive impression.

Responsibilities

• Handle customer inquiries and provide timely responses in Kannada.
• Resolve customer issues through effective problem-solving techniques.
• Assist users in navigating the Lokal App and understanding its features.
• Gather user feedback and report insights to the product team for continuous improvement.
• Maintain a high standard of customer service and ensure satisfaction.
• Document customer interactions and update records accurately in our system.
• Collaborate with cross-functional teams to address user concerns and enhance overall service quality.

Requirements

• Fluent in Kannada and proficient in English, with excellent communication skills.
• Proven experience in customer support or a related field is preferred.
• Strong problem-solving skills and the ability to think critically.
• Familiarity with customer support software and tools.
• A friendly and approachable demeanor with a passion for helping others.
• Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.
• Strong organizational skills and attention to detail.