Point Click Care

(US) Mergers & Acquisitions Support Specialist

Job Description

Meet the Role:
Reporting to the Manager, Sales Support/Mergers & Acquisitions, the Mergers & Acquisitions Support Specialist for PointClickCare is primarily responsible for executing the Mergers & Acquisitions sales process for our clients and prospects.  Due to its extensive footprint in the market, PointClickCare locations are routinely acquired both by existing PointClickCare customers and by new prospects.  Your role will be to ensure the flawless execution of the technical discovery, quoting, and contracting components of the M&A sales process



What you’ll be doing day to day:
  • Execute the M&A sales process flawlessly for all current clients
  • Assist with M&A sales process for new prospects as required
  • Identify customer needs and cultivate effective sales strategies via phone and email in close collaboration with the Install-Base Account Executives and Customer Success Managers
  • Lead joint discovery calls with our clients to develop detailed requirements necessary for flawless execution of the M&A sales process
  • Work in close collaboration with the Team Lead, Mergers & Acquisitions Support and the Director, Senior Care and Sales Operations to document best practices in the M&A sales process and to develop business process improvement plans to streamline operations
  • Proactively identify cross-selling opportunities to customers during the M&A sales process leveraging detailed knowledge and understanding of PointClickCare’s products, programs, and services

    • About You! You have:
  • Previous sales/customer service experience (preferably in the software industry)
  • Strong communication and interpersonal skills.  Expertise at delivering concise and engaging presentations both in-person and via telepresence
  • A post-secondary diploma/degree preferred
  • Ability to handle a fast-paced, demanding environment
  • Experience making outbound calls to facilitate sales
  • Expertise in conducting detailed discovery over the telephone
  • Proficiency at conducting needs analysis
  • Ability to engage customers and build relationships quickly and effectively
  • Organized, independent, resourceful and diligent in maintaining CRM data
  • Exceptional team player
  • Prior experience with CRM
  • Intermediate-Advanced MS Excel skills.  Familiarity with working with pivot tables is a must-have.
  • Advanced MS PowerPoint skills

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