Senior Account Director - Medcomms & Publications

Job Description

Senior Account Director

Reports to Associate Vice President / Vice President

Location: United Kingdom

Job Summary

The Senior Account Director is accountable for managing the client's requirements and delivering on their projects and will work in partnership with senior Medical & Scientific Services colleagues. Through effective team leadership, coaching and line management, will ensure excellence in service levels and client counsel across the medical communications spectrum.

Essential Duties & Responsibilities

• Taking full ownership of the communications programme for each client, ranging from strategic input to day-to-day management of tactics (based on the specific needs for each account)
• Ensuring optimal financial management of each account and demonstrate a clear understanding of all financial processes within the business
• Monitoring forecast and plans in conjunction with Senior Account Managers, Account Managers and Account Executives to ensure business objectives are met, on time and within budget
• Ensuring the finance team and MD are kept up to date with all relevant information and manage financial issues in a timely manner
• Having a thorough understanding of the clients’ business objectives, product strategy and relevant therapeutic area. Clear communication of this to all internal team members, as relevant
• Having an in depth understanding of the relevant policies and processes that impact the pharmaceutical industry (e.g. compliance – ABPI/EFPIA)
• Taking responsibility for building and maintaining professional relationships with opinion leaders (at a UK, EU and global level)
• Managing and influencing senior-level client contacts and maintain positive working relationships, immediately identifying any issues and leading remedial action, as required
• Promoting OPEN Health Medical Communications services to all clients, identifying new business opportunities and working collaboratively across the group as requires
• Highlighting key issues to the MD regarding key accounts and the account team, as appropriate
• Ensuring understanding and implementation of all OPEN Health Medical Communications procedures and quality standards across all account team members
• Ensuring all account team members take ownership for their business and appropriate levels of responsibility
• Supporting the MD as a senior member of the team
• Ensuring the MD is kept up to date on client activities
• Contributing to discussions regarding overall company strategy
• Coordinating effectively and efficiently with appropriate members of the team
• Ensuring effective cross-company working on integrated accounts, where appropriate
• Supporting the development and training of Account Executives, Account Managers and Senior Account Managers
• Line managing AMs, SAEs, AEs, where appropriate

Experience, Skills, and Qualifications

• Strong and approachable team player
• Thorough understanding of the client’s therapeutic area and ability to provide strategic input
• Strong understanding of science and medicine, the healthcare environment and the Medical Education/Communications industry
• Manager, trainer, delegator
• Strong leadership skills
• Significant experience in a healthcare agency or pharmaceutical company role
• Excellent project management and analytical skills
• Financial acumen
• Ability to multi-task and prioritise, excellent time management skills
• Excellent written, verbal communication and interpersonal skills
• Attention to detail
• Able to work independently and as part of a team
• Competent in using Microsoft Word, PowerPoint, Excel and Outlook
• Sound understanding of the ABPI code of practice

Travel Requirements

• As required by business needs

About OPEN Health

OPEN Health unites deep scientific knowledge with wide-ranging specialist expertise to unlock possibilities that improve health outcomes and patient wellbeing. Working in partnership with our clients, we embrace our different perspectives and strengths to deliver fresh thinking and solutions that make a difference. 

OPEN Health is a flexible global organization that solves complex healthcare challenges across HEOR and market access, medical communications and creative omnichannel campaigns. 

What we offer:

As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits program

• Competitive pay, generous paid vacation and holidays, and health insurance programs across all our locations
• Ongoing training and development opportunities which foster and shape your individual career path
• An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program
• The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing
• Diverse, inclusive culture that encourages you to bring your whole self to work

If we sound like the sort of business environment in which you would thrive, then we would love to hear from you.

OPEN Health does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.