Software Development Engineer III - Support AI

Job Description

About HighLevel:  
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have ~1200 employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/
YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:
We operate at scale, managing over 40 billion API hits and 120 billion events monthly, with more than 500 micro-services in production. Our systems handle 200+ terabytes of application data and 6 petabytes of storage

About the Role:
We are seeking a highly skilled Senior Software Development Engineer III with a strong background in Generative AI, Conversational AI, and full-stack development. The ideal candidate will have extensive experience designing, building, and deploying production-grade applications, especially those leveraging advanced AI technologies.


Key Responsibilities:
  • Lead the design and development of large-scale conversational agents and generative AI applications
  • Evaluate and optimize AI response models to improve accuracy, relevancy, and performance
  • Develop robust backend systems using Node.js and optionally integrate with Python for AI-related tasks
  • Design intuitive front-end interfaces using frameworks like Vue.js, React
  • Build and maintain scalable databases, primarily using MongoDB, and ensure seamless data management
  • Collaborate with cross-functional teams to deliver production-ready applications with significant usage
  • Ensure high-quality code with version control tools like Git and implement CI/CD pipelines
  • Stay updated with the latest AI technologies and frameworks to drive innovation

  • Qualifications:
  • Bachelor's degree (or higher) in Computer Science, Engineering, or related field
  • 4+ years of software engineering experience, including 1-1.5 years in AI-powered application development
  • Exposure to generative AI tools and frameworks (e.g., OpenAI, Hugging Face, LangChain)
  • Proven experience in developing and deploying large-scale conversational AI solutions
  • Strong proficiency with Node.js and familiarity with Python for AI-related integrations
  • Hands-on experience with front-end frameworks (e.g., Vue.js, React)
  • Proficient in database technologies, especially MongoDB (knowledge of SQL is a plus)
  • Familiarity with cloud platforms (AWS, GCP, or Azure) and DevOps practices
  • Excellent communication and problem-solving skills