Software Development Engineer III - AI

Job Description

About HighLevel:  
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have ~1200 employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/
YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:
We operate at scale, managing over 40 billion API hits and 120 billion events monthly, with more than 500 micro-services in production. Our systems handle 200+ terabytes of application data and 6 petabytes of storage

About the Role:
Seeking a Full Stack Developer with a minimum of 1+ year's hands-on experience in Node.js and Vue.js (or React/Angular). You will be instrumental in building cutting-edge, AI-powered products.

Team-Specific Focus Areas:

Conversations AI:
-Develop AI solutions for appointment booking, forms filling, sales, and intent recognition
-Ensure seamless integration and interaction with users through natural language processing and understanding

Workflows AI:
-Create and optimize AI-powered workflows to automate and streamline business processes

Voice AI:
-Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions
-Fine-tune voice models for clarity, accuracy, and naturalness in various applications

Support AI:
-Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems
-Develop tools for automated response generation, issue resolution, and workflow management

Platform AI:
-Oversee AI training, billing, content generation, funnels, image processing, and model evaluations
-Ensure scalable and efficient AI models that meet diverse platform needs and user demands


Responsibilities:
  • REST APIs - Understanding REST philosophy. Writing secure, reusable, testable, and efficient APIs.
  • Database - Designing collection schemas, and writing efficient queries
  • Frontend - Developing user-facing features and integration with REST APIs
  • UI/UX - Being consistent with the design principles and reusing components wherever possible
  • Communication - With other team members, product team, and support team

  • Requirements:
  • Expertise with large scale Conversation Agents along with Response Evaluations
  • Good hands-on experience with Node.Js and Vue.js (or React/Angular)
  • Experience of working with production-grade applications which a decent usage
  • Bachelor's degree or equivalent experience in Engineering or related field of study
  • 3+ years of engineering experience
  • Expertise with MongoDB
  • Proficient understanding of code versioning tools, such as Git
  • Strong communication and problem-solving skills