Highlevel

Software Development Engineer 3 – Workflow AI

Job Description

About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have ~1200 employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/
YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:
We operate at scale, managing over 40 billion API hits and 120 billion events monthly, with more than 500 micro-services in production. Our systems handle 200+ terabytes of application data and 6 petabytes of storage.

About the Role:
We are building the future of automation by integrating AI into workflows to make processes seamless and intelligent. Join us to lead the development of innovative AI-driven features at scale.


Requirements:
  • 3+ years in software development, with at least 1.5+ years in AI-related projects
  • Strong proficiency in JavaScript and Node.js for backend development
  • Experience with AI platforms like OpenAI, Hugging Face, vector databases (e.g., Pinecone, Weaviate), and RAG systems
  • Skilled in building and integrating knowledge bases and leveraging AI for context-aware solutions
  • Proficient in data processing for LLMs and scaling AI systems
  • Experimentation-driven with strong ownership and a hacker mindset
  • Having experience in fine-tuning LLMs or contributing to open-source AI projects is a plus

    • Responsibilities:
  • Build workflows that simplify automation through prompt-based inputs
  • Integrate AI capabilities into actions like Email, SMS, and Code execution
  • Implement AI-driven recipe and template suggestions based on user prompts
  • Create tools for building custom AI agents to handle automation tasks
  • Develop advanced AI features like Data Extraction, Text-to-Voice conversion, and Data Analysis
  • Work with Retrieval-Augmented Generation (RAG) systems and knowledge bases to enable intelligent, context-aware workflows
  • Optimise APIs to handle millions of hits monthly with low latency
  • Mentor junior engineers and lead AI-driven projects

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