Lead Engineer - Voice AI

Job Description

About HighLevel:  
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have ~1200 employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/
YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:
We operate at scale, managing over 40 billion API hits and 120 billion events monthly, with more than 500 micro-services in production. Our systems handle 200+ terabytes of application data and 6 petabytes of storage

About the Role:
Seeking a Full Stack Developer with a minimum of 4+ year's hands-on experience in Node.js and Vue.js (or React/Angular). You will be instrumental in building cutting-edge, Voice AI-powered products.


Voice AI:
  • Build low latency and human sounding voice agents using cutting edge voice to voice models.
  • Work with leading STT and TTS models to build world class conversational product for a wide array of customer use cases.
  • Enable additional capabilities for agents like appointment booking, data collection etc.
  • Fine-tune voice models for clarity, accuracy, and naturalness in various applications

  • Responsibilities:
  • REST APIs - Understanding REST philosophy. Writing secure, reusable, testable, and efficient APIs.
  • Database - Plan robust data models, designing collection schemas, and writing efficient queries
  • Frontend - Developing smooth user-facing features, use DRY philosophy for components where possible.
  • UI/UX - Being consistent with the design principles and build pixel perfect designs.
  • Communication - Ensure clear and concise communication with other team members, the product team and the support team

  • Requirements:
  • Expertise with building large scale Conversation Agents along with Response Evaluations
  • Good hands-on experience with Node.Js and Vue.js (or React/Angular)
  • Experience of working with production-grade applications deployed at scale.
  • Bachelor's degree or equivalent experience in Engineering or related field of study
  • 4+ years of engineering experience
  • Expertise with MongoDB
  • Proficient understanding of version control software (eg git)
  • Strong communication and problem-solving skills