Sprinto

Customer Success Manager (SaaS) - APAC

Job Description

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 1000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round.

The Role
We are looking for a Customer Success Manager to join our Customer Success team. You will be Sprinto’s Ambassador for all its Customers. You’ll be the one who understands the customer businesses, is high on EQ and empathy and comes with a high sense of ownership.


Responsibilities
  • Onboard clients on the Sprinto platform and give them a top-notch customer experience
  • Regular and proactive communication with customers about product updates and action plans
  • Work closely with our Product and Engineering teams to help improve our product offering
  • Customer Advocacy is a key responsibility of this role - client testimonials, G2 reviews, case studies etc.
  • Customer and Revenue Retention – Ensuring that customers stay happy and invested with Sprinto
  • When required, assisting the Sales team with answering technical questions about the product


    • Requirements
  • You have 3-5 years of experience in a B2B SaaS product company
  • You have excellent written and verbal communication skills – most of the time you would be speaking with a customer
  • You have a good understanding of cloud technology - words like S3 bucket, DB encryption, and Virtual Private Cloud mean something to you
  • You enjoy talking to customers and building a relationship – Being the go-to person for customers makes you happy
  • You are systematic and methodical - you make commitments and meet them consistently. Customer information is at your fingertips, and you are quick to identify any business opportunity
  • You have strong prioritization skills and the ability to work with customers across timezones

    • Benefits
  • Remote First Policy
  • 5 Days Working With FLEXI Hours
  • Group Medical Insurance (Parents, Spouse, Children)
  • Group Accident Cover
  • Company Sponsored Device
  • Education Reimbursement Policy

    • Apply Now
    Job Summary

    Immersive Labs

    Customer Success Manager

    A product you can believe in. Immersive Labs is the leader in people-centric cyber resilienceWe have an exciting vision for cybersecurity - one that puts people at the ce;
    • USA Only
    • 9 days ago

    1password

    Manager, Customer Success (Commercial)

    Our Customer Success team is dedicated to helping customers unlock the full value of their investment in security and privacy by building trusted, long-term relationships;
    • Canada Only
    • 9 days ago

    Tempo

    Partner Customer Success Manager

    At Tempo, we’re on a mission to help teams build better, together. As creators of top-selling Atlassian Marketplace apps, we support more than 29,000 customers, including;
    • Canada Only
    • 7 days ago

    Jeffreym Consulting

    Operations Manager, Customer Success

    ** This is a remote contract position that starts ASAP and goes through December 31st, 2025, with potential to extend **Our client's Customer Success team is seeking an e;
    • USA Only
    • $62400-$68640
    • 2 days ago