Omnidian

Program Delivery Manager, Backup Services

Job Description

The Job

We are seeking a detail-oriented and highly organized Program Delivery Manager, Backup Services to lead the management and delivery of our Backup Services product offering. This role will focus on building strong client relationships, driving operational efficiency, and evolving tools and platforms to support scaling our service delivery. With a balance of client-facing engagement and internal coordination, you will be instrumental in delivering seamless outcomes in a fast-paced and innovative environment.


What You'll Do
  • At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
    • Build Strong Client Relationships
  • Foster trusted partnerships with key stakeholders at client organizations.
  • Proactively manage client expectations through clear and timely communication.
  • Ensure timely receipt and processing of operational materials for efficient onboarding and compliance.
  • Lead annual client meetings to discuss portfolio performance and develop risk mitigation strategies.
  • Craft and deliver sensitive communications, balancing diplomacy with achieving results.
    • Drive Operational Excellence
  • Oversee the execution of Backup Services to ensure compliance with contractual obligations.
  • Deliver annual client-facing reports, combining standardized and customized insights derived from client engagement and data analysis.
  • Analyze performance data to uncover actionable insights and inform strategic decision-making.
  • Enhance tools, systems, and processes to support scalable service delivery across large asset portfolios.
    • Coordinate Program Management
  • Lead cross-functional collaboration with teams such as Product, Sales, Operations, and Engineering to ensure alignment and progress.
  • Maintain accurate data in CRM systems like Salesforce for seamless tracking and reporting.
  • Develop scalable frameworks to standardize service delivery and increase operational efficiency

    • Who You Are
  • You are a strategic problem solver who excels at managing complex projects and ambiguous situations.
  • You thrive in environments where you can create clarity and structure out of uncertainty.
  • You are a skilled communicator who can navigate challenging client conversations with finesse.
  • You are highly organized, detail-oriented, and comfortable collaborating across diverse internal teams.
  • You are proactive and data-driven, using insights to identify opportunities for improvement and drive results.

    • Experience You’ll Need
  • 4+ years of experience in client success, program management, or a related field.
  • Proven ability to lead cross-functional initiatives and deliver results in complex environments.
  • Expertise in project management tools and data analysis platforms like Salesforce and Excel.

    • Experience That's a Plus
  • Experience in multiple relevant functions (client success, product, operations etc)
  • Experience scaling operational systems for large asset portfolios.
  • Familiarity with solar asset operations, performance management, or project finance.
  • Background in client-facing report creation and data visualization.
  • Knowledge of compliance and regulatory requirements within asset management.
  • Proficiency in tools or frameworks that support operational efficiency and scalability.

    • Work-life and Culture
  • Most of our roles offer the opportunity to work remotely
  • If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
  • We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
  • We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
  • We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
  • We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
  • We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
  • We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
  • We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

    • Grow With Us
  • We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
  • Internal candidates: Check out our advice on Internal Transfer: Job Application Process
  • We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 

    • Apply Now
    Job Summary

    Airslate

    Director of Product Management

    About SignNow team:We are a passionate and ambitious team of 130+ people on a mission to succeed with our award-winning signature solution –  SignNow.SignNow empower;
    • Poland Only
    • 3 days ago

    Anchorage

    Member of Product, Blockchain Integrations

    The Protocols team Product Manager is responsible for driving the day-to-day management of one of our blockchain teams. We partner with the leading protocols and their di;
    • Portugal Only
    • yesterday

    Smart Apartment Data

    Project Manager

    We’re seeking a Full-Time Project Manager to lead and coordinate key projects. The ideal candidate is organized, communicative, and experienced in managing timelines and ;
    • Philippines
    • 18 hours ago

    Eversana

    Sr Project Director

    Company DescriptionAt EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our g;
    • USA Only
    • $57000-$60000
    • 6 days ago