Included Health

Solutions Lead Engineer

Job Description

Job Summary:
At Included Health, our mission is to deliver top-tier, integrated virtual care and navigation solutions to improve healthcare access for everyone. Reporting to the Manager, Solutions Engineering, the Solutions Engineering team plays a critical role in translating client needs into impactful technical solutions.

If you excel in a collaborative collaborative environment and are passionate about delivering high-quality, solutions, we'd love to hear from you!


Responsibilities:
  • Partner with Client Launch Managers to launch Included Health Services for large and strategic customer accounts.
  • Partner with the engineering teams on new customization requests and optimization opportunities.
  • Oversee the solution as the liaison between the customer and engineering.
  • Guide communication between the customer and engineering to support existing accounts.
  • Root-case issues and provide thoughtful solutions.
  • Represent Included Health as the technical contact on calls with our customers and their partners.
  • Encourage and mentor the technical growth of your teammates

    • Qualifications and Requirements:
  • 5+ years in a Solutions Engineering capacity or similar role involving a blend of technical and programming fundamentals & working with both internal and external customers.
  • Strong technical capabilities, including proficiency in SQL.
  • Experience identifying opportunities for better operational processes and business opportunities, to create impactful solutions.
  • Established pattern of success when working remotely.
  • B.S. or equivalent degree or experience

    • Physical/Cognitive Requirements
  • Prompt and regular attendance at assigned work location.
  • Capability to remain seated in a stationary position for prolonged periods.
  • Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
  • No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.
  • Capability to work with leadership, employees, and members in an appropriate manner.

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