Second Front Systems

Technical Writer

Job Description

ABOUT THE ROLE

Second Front Systems (2F) is seeking a motivated Technical Writer to support our Game Warden Product team. We are a fast-growing entrepreneurial team working at the convergence of technology and national security. The work will be dynamic and wide-ranging supporting Product Managers and Engineers in the technical documentation of our current product, Game Warden, and potential future product developments.

Note: This position requires U.S. citizenship due to government contract requirements.


What You’ll Do
  • Content Development: Create and maintain user guides, technical documentation, release notes, FAQs, and training materials for Second Front’s product suite, including Game Warden.
  • Help Center Ownership: Oversee and maintain Second Front’s Help Center, ensuring all resources are current, accessible, and valuable to users.
  • Cross-Functional Collaboration: Work with engineers, product managers, security, and other stakeholders to capture and clarify technical information.
  • Documentation Strategy: Establish and maintain a documentation strategy that supports the product lifecycle, ensuring accuracy and version control.
  • Knowledge Base Management: Oversee and maintain the company’s knowledge base to ensure it is up-to-date and accessible to both internal teams and external customers.
  • Process Improvement: Proactively identify gaps in documentation and implement continuous improvements to support users and stakeholders.
  • Foster Customer Advocacy: Develop resources and tools that empower customers to confidently use Second Front products.

    • Skills You’ll Bring to Our Team
  • 5+ years of experience creating product documentation for technical software solutions, preferably in DevSecOps, cloud-based platforms, or government compliance tools.
  • Familiarity with concepts like DevSecOps, CI/CD Pipelines, Kubernetes, Cloud Platforms, REST APIs and Microservices, and Infrastructure as Code
  • Ability to work closely with engineers, UX designers, and product managers in a fast-paced, agile environment.
  • Proficiency with content management systems, version control systems (like Git), and documentation tools such as Confluence.
  • Ability to write with precision, ensuring clarity and accuracy of technical details.
  • A self-starter with a proactive mindset who isn't afraid to take initiative and suggest improvements.
  • Ability to effectively communicate with technical and non technical stakeholders; translating complex technical information into clear business terms for stakeholders.
  • Ability to adapt to change and work in a fast-paced, result-oriented environment.
  • Intimacy driving projects from inception to execution in an ambiguous environment with a lean and incremental approach.

    • Preferred Qualifications
  • Prior experience in Cybersecurity or DevSecOps
  • Understanding of security frameworks, principles, standards, tools, and best practices, including vulnerability management, FedRAMP, NIST, SIEM, SOC, etc
  • Strong interest in matters of national security
  • Hands on experience with Gitlab, Markdown and MkDocs 
  • Exposure with Agile Development methodologies
  • Prior experience in the public sector (government or defense) or experience in highly regulated industries

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